Job Description

We're looking for a motivated Senior Regional Operations Manager who will help us drive the company to the next level and have the most direct influence on our success. For the upcoming years, we expect further growth, which is why we want to expand our strong, dynamic, and ambitious international teams.Join us for a unique opportunity to lay the foundation of our business in one of the world's largest bus markets. If you are passionate about sustainable mobility and you crave an exciting challenge and want to make a significant impact, we want to hear from you!This role will be focused on ground operations, as well operations analytics & data. This position will be based in Gurugram. Ideal start month: OctoberYour Tasks - Paint the world green

• Ground Operations: Manage day-to-day interactions with operators to ensure no disruption. Support operators on vehicle preparation and customization. Build and nurture strong relationships with bus stations.
• Operational KPIs and Performance Monitoring: Monitor and improve operators\' quality performance. Ensure operators adhere to processes and standards. Identify and solve operational risks.
• Process Optimization: Work with operators to update their information on our platform. Gather feedback from external stakeholders and propose improvements.
• Vendor Management: Build and nurture strong, positive relationships with operators. Support operators in familiarizing with training content for drivers.
• Training and Support: Ensure operators have trained all their drivers. Support operators with driver training content. Ensure station agents provide excellent service with the necessary tools and training.
• Safety and Compliance: Monitor operators\' adherence to processes and standards. Conduct audits to ensure compliance with safety standards.
• External Audits and Feedback: Manage external mystery shopping provider for station checks. Gather feedback from external stakeholders and propose improvements.
• Dashboard Development & Data Interpretation: Design, build, and maintain interactive dashboards using tools like Power BI, ensuring they effectively communicate insights and performance metrics. Analyse and interpret data to provide actionable insights and support decision-making.
• Excel Expertise & Data Quality Assurance: Utilize advanced Excel functions and VBA scripting to analyse datasets, create models, and generate reports. Conduct regular audits to ensure data accuracy and implement best practices for high data quality

Your Profile - Ready to hop on board

• 5-7 years of hands-on experience in operations management, ideally within transportation, logistics, mobility, or delivery sectors.
• Demonstrated track record in a similar capacity at rapidly scaling startups, with operations, logistic or account management experience
• Bachelor's degree in business, engineering, or a related field
• Deep understanding and expertise in the consumer tech landscape specific to North India
• Analytical and data skills
• Entrepreneurial mindset with a proactive approach to problem-solving.
• Collaborative team player committed to collective success
• Exceptional adaptability and ability to execute swiftly in dynamic environments
• Keen attention to detail with an unwavering pursuit of excellence
• Willingness to travel across India
• Fluent proficiency in English

Our Perks - More than just a job

• You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
• Flix is flexible. Organize your own schedule with trust-based hours and up to 30 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
• Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
• Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
• We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
• Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and health insurance for you and your family.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don\'t meet 100% of the requirements, we still encourage you to apply. #LI-HybridAbout FlixWe are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.The following video shows our amazing success story:

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