Job Description

Objectives of this Role Interpret, build upon, and comply with company quality assurance standards Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions Document quality assurance activities with internal reporting and audits Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines Pursue continuing education on new solutions, technology, and skills Required Skills/Experience Manual automation testing of web mobile application Plan, execute, and oversee inspection and testing of product to confirm quality conformance to specifications and quality deliverables Manual automation testing of web mobile application Plan, execute, and oversee inspection and testing of product to confirm quality conformance to specifications and quality deliverables Assist operations and local quality function in tracking, documenting, and reporting quality levels Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints Provide training and support to quality assurance team on systems, policies, procedures, and core processes

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