Job Description

Company Description

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified(TM). Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

About the team


Our Automotive Practice is a fast-growing unit in Epsilon, and we are on the lookout for talented individuals who always raise the bar by constantly challenging themselves and are experts in building customized solutions in the digital marketing space.


So, are you someone who wants to work with cutting-edge technology and deliver positive business results for global clients by addressing the changing demands of the automotive market? Then you could be exactly who we are looking for.


Apply today and be part of a creative, innovative, and talented team that's not afraid to push boundaries or take risks. You will get to see your ideas come to life in products that support more than 50% of the automotive dealers in the US.

Summary:


The Senior QA Analyst will be responsible for planning and executing both manual & automated testing and improving overall quality assurance practices.


The position requires strong Web testing skills with basic DB and API testing knowledge.


The position's purpose includes, but is not limited to:

• Provide services to ensure quality, efficiency, and effectiveness of the testing effort.
• Work with the team to accomplish shared project goals.
• Design, develop and execute automated test cases and test scripts.
• Develop automated tests.
• Review test cases and procedures to ensure coverage of and conformance to business requirements.
• Execute testing as required according to test plan and project goals.
• Communicate testing progress and results in a timely and accurate manner.
• Review and continually improve quality assurance practices, including creation and update of documentation related to quality assurance processes and guidelines.
• Provide impact analysis and regression testing of software changes.
• Stay current with technology, tools and software quality assurance practices and share knowledge with others.
• Support system patch or version upgrade

Responsibilities:

• Develop test plans and tools to thoroughly test web applications
• Execute manual and automated tests and improve test coverage.
• Collaborate with developers, testers, project managers, business analysts and business users in conceptualizing, estimating, building, and testing new software applications and enhancements.
• Assist in defining software development project plans, including scoping, scheduling, providing time estimates for programming tasks and implementation plans.
• Assist in the definition, development, and documentation of software's objectives, business requirements, deliverables, and specifications in collaboration with internal users and departments.
• Develop technical documentation to define the system components, development environment and implementation planning/strategies.
• Prepare and dispense work assignments, provide guidance, and/or review the work of other team members.
• Collaborate with QA team to define test cases, metrics, and resolve questions about test results.
• Recommend business process flow improvements and clearly communicate problem/resolution process to project management.
• Perform root cause analysis (RCA)
• Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues.
• Recognizes and identifies potential areas where existing policies and procedures associated with development require improvement and helps in the process improvement activity.
• Update/create Knowledge Base Articles and case studies as necessary. Assist in the creation and improvement of Knowledge Management



Qualifications

• Tester with 5-8 years of experience required.
• Excellent skills in web testing
• Basic Hands-on experience on DB testing
• Excellent in impact-analysis and root cause analysis.
• Good experience on Automation Testing, Knowledge of various automation tools(preferably with Selenium/Cucumber)
• Experience with API & Web Services testing
• Proven analytical and problem-solving abilities with ability to anticipate and avoid problems.
• Experience in performance testing, application monitoring and support of production applications with distributed teams.
• Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication skills (verbal and written) and an ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences.
• Ability to design and build flexible and extensible systems with focus on code reuse and generation.
• Experience in identifying the test strategy, test scenarios for back-end of systems.

Preferred qualifications

Educational

• Bachelor's degree (BE/BTech) in Computer Science, or equivalent

Technical

• Experience working with Git / TFGS or any other Version control systems. ADO preferred.
• Experience in automotive marketing and/or CRM applications preferred.
• Knowledge of database architecture and best practices for web testing

Non-Technical

• Good Analytical and problem-solving skills.
• Ability to diagnose and troubleshoot problems quickly to maintain operational stability.
• Motivated to learn new applications and domains.
• Possess appetite for learning through exploration and reverse engineering.
• Strong time management skills.
• Ability to take full ownership of tasks and projects.

Behavioral Attributes

• Team player with excellent interpersonal skills.
• Good verbal and written communication.
• Possess Can-Do attitude to overcome any kind of challenges.



Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.