Job Description

Team: Management





Section I: Basic information on the role





Job Title



Senior Property Manager





Location



Thane





Reporting to



Operations Head





Section II: Job Purpose





Overall Role Objective:


This role will be independently responsible managing one the South Mumbai property that is the most technologically advance and the world class amenities. The role will independently work with the projects and takeover the property by completing successful transition and will establish best hospitality and residential property management process as per the company requirements.





Section III: Key Responsibilities and Accountabilities of the role





Role



Key Accountabilities


Hospitality and Customer Experience


• Mentor and guide team to deliver company's vision and services as per the agreement with client
• Provide impeccable guest experience for public areas including lobby, club house and common areas by implementing best hospitality and housekeeping standards
• Formulate community guidelines for operations of the amenities and dos and don'ts for the users
• Focus on public areas experience for the user and backend services focus on process and documentation

Project Takeover


• Takeover of all the services i.e. lifts, DG, electrical, water supply, STP, integrated building management system including access controls, fire fighting system, CCTV, fire alarm, public announcement system, waste management system etc.

Maintenance & Management


• Establish proactive maintenance principles by adopting planned maintenance activities by in-house and vendors' technical team
• Establish schedules and frequency for housekeeping and landscape for daily, weekly, bi-monthly, monthly activities
• Implement timely AMC renewals and implement maintenance schedule (PPM) to improve life of equipment and services
• Monitor vendor's planned activities and identify gaps if any for the purpose of making sure all services are working without any downtime
• Responsible for Vendor Management, quotation, negotiations & Invoicing in line with statutory compliance checks
• Monitor use of electricity and water without compromising service delivery

Performance Management


• Establish daily, weekly and monthly goals for departments and monitor the results
• Conduct vendor evaluation monthly and mitigation plan to improve services
• Responsible for team performance including site induction of resource and mentoring
• Should be able to monitor the site sub-projects & ensure timely completion of the same
• Manager and monitor vendors for the club house including coaches, spa and salon, cafe operators

SOP and Best Practices


• Implement company's SOP and best practices for service delivery for all functions including club, housekeeping, engineering, landscape, security, safety, waste management etc.
• Improve internal rating score and maintain high standards for implementing process and documentation including checklist, SOP for site

Safety & Security


• Responsible for Fire & safety of the property.
• Implement security SOP and protocols
• Implement highest standard for fire safety in common areas and inside the flat

Amenities and Events


• Maintain and manage the club house and amenities with highest standards
• Conduct community events by planning and setting budgets

Budgeting


• Plan and get CAM approved for the entire property
• Monitor the CAM and all cost center minutely
• Manages department controllable expenses to achieve or exceed budgeted goals.

MIS and Reporting


• Flash monthly report card for each department and implement rating improvement plan as per the property Audit Report
• Publish MIS report daily and monthly basis with KPI as per company practice
• Budget vs actual expenses for the month
• Planned activities versus actual activities for the month


Section IV: Knowledge, Experience & Skills





Attitude



Integrity, Punctuality, Team Player, Positive Thinking, Creative Thinking, High Energy





Educational Qualifications



Bachelor's degree in engineering. Background in hospitality preferred





Experience



Total 15 + years of experience, Minimum 5 years of experience of managing mote than 50 stories buildings is Must





Key Competencies (Skills)



Self starter, develop and leverage relationships, excellent communication, building and managing teams, result oriented, focus on customer service and superior customer experience.