Job Description

ROLE TITLE : Senior Project Manager/Business Analyst
ROLE FAMILY : Technology
DISCIPLINE : CXM
ROLE TYPE : Individual ContributorJob Title: Senior Project Manager/Business Analyst:Roles and Responsibilities:1. Business Process Review: Review assigned business processes from end-to-end to identify and address operational, financial, and technological risks. Identify opportunities to improve efficiency within these processes.2. Business Analysis and Requirement Gathering: Work with stakeholders to understand, gather, and define the requirements and help technology team and business manager to prioritize the same. Conduct workshops, interviews, and surveys to collect user requirements and identify areas for improvement.3. Project Management: Collaborate with cross-functional teams to ensure successful project delivery. Manage project scope, schedules, and priorities.4. Customer Relationship Management: Develop a communication process to keep stakeholders (including senior management, customers, and technical staff) informed of project results. Stay current with market needs and requirements.5. Quality and Improvement: Focus on quality improvement and data management. Identify opportunities to integrate new systems and processes with existing ones.Skills:

• Mandatory:

• Automation Projects: Experience in handling automation projects, including process automation, workflow automation, and system integration.
• Business Analysis: Strong analytical skills with the ability to understand complex business requirements and translate them into actionable solutions.
• Communication: Excellent verbal and written communication skills to interact with stakeholders at all levels.
• Project Management: Proficiency in project management methodologies and tools.
• Familiarity with software development lifecycle (SDLC) methodologies and Agile Methodologies
• Good to Have:

• Domain Knowledge: Familiarity with Media, CXM domain
• Technical Skills: Knowledge of relevant software tools, databases, and programming languages.
• Certifications: Any relevant certifications in business analysis, project management, or related fields.

Qualifications\xc2\xb7 Minimum 3-7 years of experience\xc2\xb7 Masters degree in technology or management technology related fieldLocation: DGS India - Mumbai - Thane Ashar IT ParkBrand: MerkleTime Type: Full timeContract Type: Permanent

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