ROLE TITLE : Senior Project Manager/Business Analyst
ROLE FAMILY : Technology
DISCIPLINE : CXM
ROLE TYPE : Individual ContributorJob Title: Senior Project Manager/Business Analyst:Roles and Responsibilities:1. Business Process Review:\xe2\x97\x8b Review assigned business processes from end-to-end to identify and address operational, financial, and technological risks.\xe2\x97\x8b Identify opportunities to improve efficiency within these processes.2. Business Analysis and Requirement Gathering:\xe2\x97\x8b Work with stakeholders to understand, gather, and define the requirements and help technology team and business manager to prioritize the same.\xe2\x97\x8b Conduct workshops, interviews, and surveys to collect user requirements and identify areas for improvement.3. Project Management:\xe2\x97\x8b Collaborate with cross-functional teams to ensure successful project delivery.\xe2\x97\x8b Manage project scope, schedules, and priorities.4. Customer Relationship Management:\xe2\x97\x8b Develop a communication process to keep stakeholders (including senior management, customers, and technical staff) informed of project results.\xe2\x97\x8b Stay current with market needs and requirements.5. Quality and Improvement:\xe2\x97\x8b Focus on quality improvement and data management.\xe2\x97\x8b Identify opportunities to integrate new systems and processes with existing ones.Skills:
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