Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Senior Project Manager - ServiceNow Project Demand Management

JLL Technologies COE, Bangalore

What this job involves

About the role

#JLLTechAmbitions

We are seeking a highly experienced and result-driven Senior Project Manager to join our team. As a Senior Project Manager, you will play a crucial role in supporting the increasing demand for ServiceNow implementation and streamlined operations. Your primary responsibilities will include facilitating the intake and evaluation of project requests, prioritization, resource allocation, risk and issue management, and fostering effective communication and collaboration among the ServiceNow team, stakeholders, and senior leadership.



Responsibilities:

Facilitate the intake and evaluation of project requests, ensuring alignment with organizational goals and priorities.

Collaborate with stakeholders to define project objectives, scope, and success criteria.

Develop and maintain project plans, including timelines, milestones, and resource allocation.

Coordinate with cross-functional teams to ensure the seamless execution and delivery of ServiceNow projects.

Manage project risks and issues, proactively identifying potential obstacles and implementing mitigation strategies.

Monitor project progress, track deliverables, and provide regular status updates to stakeholders and senior leadership.

Foster effective communication and collaboration among the ServiceNow team, stakeholders, and senior leadership.

Manage project budgets, ensuring the efficient utilization of resources and adherence to financial constraints.

Ensure compliance with project management methodologies, best practices, and quality standards.

Lead post-implementation project reviews and lessons learned sessions to drive continuous improvement.



Sounds like you? To apply, you need to be: Requirements:

Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.

Several years of experience as a Project Manager, specifically in ServiceNow implementation projects.

Proven expertise in project demand management, prioritization, and resource allocation.

Strong understanding of ITIL processes and IT Service Management (ITSM) principles.

Experience in risk and issue management, with a track record of successful mitigation strategies.



What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.