Job Description

Your role as a Senior Project Manager will involve managing the full project lifecycle to deliver project in desired quality, cost, and schedule. Not only will you be expected to effectively manage customer expectations and successfully execute the projects at hand but also grow the account and win future business. This role will require you to demonstrate knowledge of the e-learning industry as well as sound adult learning and instructional design knowledge in all your customer interactions.Responsibilities: * Develop a project plan based on project requirements.

• Achieve

• Project quality goals
• Customer Satisfaction
• Delivery deadlines
• Project completion within assigned budget
• Coordinate with SME, ID, Media teams on projects; Facilitate customer, delivery team, and project team interactions
• Manage customer manager expectations and enhance relationships to establish successful project management.
• Provide effective and structured timely feedback.
• Initiate and facilitate innovations from self and team in sync with these goals:

• Cost reduction
• Productivity enhancement
• Quality enhancement
• Handle day-to-day team issues (leaves, team conflicts, resource scheduling, work allocation, etc.)
• Create Billing/MIS reports for clients and management
• Coordinate with contractual/external resources for work allocation and tracking as per schedule
• Ensure optimum utilization of all types of resources in terms of:

• Capacity utilization of core team and pool resources
• Costs incurred on project-specific hardware, software and external vendors, etc.

• Any Bachelor\'s degree is required.
• 12 or more years of experience in on-line Learning industry, providing exemplary customer service to individuals and organizations
• 7 or more years of experience in Project management within the learning industry.
• Managing teams of 30 or more people in all phases of the Project life cycle (initiate, perform, close, and operate).
• Develop effective relationships with customers and members of other internal departments.
• Ability to demonstrate effective leadership and decision making skills.

• Instructional design experience will be a huge add-on.
• PMI Certification is highly desired.

Infopro Learning