Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades or technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.This position is focused on the successful delivery of project(s) within a programme of work that comprises the multi phased redevelopment of a significant office campus in North India. The Client is a global multinational with whom JLL provides project and programme management services in APAC. The position reports to the APAC PMO Lead, but interfaces with internal and Client stakeholders within India, APAC and across service lines. The successful candidate will be responsible for the governance, oversight, and implementation of projects within the programme of work to meet the Client\xe2\x80\x99s objectives, policies, processes and procedures.Roles and ResponsibilitiesWorking closely with, and reporting to the APAC PMO Lead, and in conjunction with the India Sub-Regional PMO Lead, the role involves:Generally

• Provides accountability to the Client for the delivery of the projects within the programme, from strategy to handover to internal Facility Management team.
• Own the relationship with key stakeholders and assure effective communication. Serve as the single point of contact providing accountability and certainty. Ensure alignment and communication to client business lines and stakeholders. Where required manage conflict resolution.
• Be familiar with, monitor and report on compliance with, the Client\xe2\x80\x99s standard global practices, processes and templates for managing projects, to consistently and efficiently reduce project related risk and costs.

• Oversee the collection, consolidation and analysis of programme and project data to drive effective decision making. Keep mandated JLL and Client reporting tools up to date to ensure accurate and effective reporting at all time.

• Promote continuous quality monitoring and drive improvement on projects and documentation. Ensure best practices are being followed and hold Project Managers accountable for driving quality control at all stages of the project.

Programme Operations

• Drive effective communication, organization, and oversight to ensure that projects are completed on time, within scope, and within budget while fostering communication and collaboration among project teams and stakeholders.

• Drive the smooth and efficient execution of projects through the coordination of key activities and meetings.

• Collaborate with, and provide oversight to, the project team during each project stage, track activities, manage budgets, identify, and mitigate risks, maintain project documentation, ensure quality standards, engage with stakeholders, handle scope changes, and coordinate project closure activities.

• Guide project teams to deliver projects to specification, on time and in budget with the required standards for construction and data quality. Ensure that all reporting is accurate, including on the status of the project and project finances.

• Support project planning, design and internal approval activities where required.

• Implement project controls that ensure proper management of the projects budget, scope, schedule, risk, quality and health and safety.

• Proactively work to resolve deficiencies in project delivery and escalate accordingly to the PMO Lead.

• Support the procurement of vendor partners, including consultants, general contractors and supply contracts for long lead in items / items covered by Supplier framework agreements.

• Review payment applications for alignment between invoiced amounts and services.

• Ensure that changes to scope or budget are reported on and managed in compliance with Client procedures.

• Ensure structured handover and close out of projects including documentation to relevant stakeholders such as FM, Finance etc and that documentation is available for compliance with the Client\xe2\x80\x99s audit requirements.

• Be an advocate for and assures compliance of Health and Safety best practice with JLL and Client policy.

• Be committed to JLL and the Client\xe2\x80\x99s sustainability commitments and drive their implementation within the project.

Project Governance:

• Oversee the performance of project team members in relation to the management of risk, ensuring risks are identified, mitigated, and escalated appropriately. Hold Project Managers accountable for mitigating or eliminating risk.

• Manage vendor performance in accordance with contractual frameworks ensuring that external vendors are contractually compliant and delivering to their outlined scope.

• Undertake change management to ensure project variations are reviewed and executed in line with the Client\xe2\x80\x99s processes & procedures. Ensure changes are thoroughly reviewed, documented, and approved by relevant stakeholders.

• Ensure projects adhere to relevant legal and regulatory requirements. Monitor compliance with safety, environmental, and building codes.

• Oversee management of project budgets and expenditures, ensuring activities are aligned to the Client\xe2\x80\x99s processes & procedures.

• Oversee the Project Manager\xe2\x80\x99s quality control processes to ensure work meets established standards. Conduct regular inspections and quality audits.

• Oversee the Project Manager\xe2\x80\x99s adherence to established communication protocols for project reporting.

• Ensure the Project Manager is adhering to the Client\xe2\x80\x99s requirements around project documentation and utilizing the correct templates and tools. Ensure that all project documentation is properly organized, including contracts, permits, plans, and reports. Ensure documents are version-controlled and easily accessible via the Clients technology tools.

• Support the creation and sharing of lessons learnt and other knowledge transfer across projects in the programme and ensure that the project team addresses and remediates any noted audit gaps.

InterfacesThis role interfaces with the following

• JLL APAC PMO Lead, Sub Regional Lead for India and other Programme Managers working within the Account

• Client\xe2\x80\x99s Global and Regional Workplace Teams and other internal functions (where appropriate) including Health and Safety, Engineering, Sustainability, Internal Business Unit Stakeholders, In country management, Facility Managers, Finance, Security and IT teams.

• Other Consultants retained by the Client, including non-JLL Project Management

Key Result AreasClient Satisfaction (Net Promoter) Scores Project and Programme level KPIs Consistent delivery measured by reduced Client escalations Reapplication of learningsPersonal attributes

• Perceptive, self-motivated, collaborative, enthusiastic, have strong organizational and time-management skills, have strong analysis and problem solving skills, a passion for quality and, critically, have an eye for detail

• International experience in capital works and/or programs within complex Multinational Client organisations and delivery of / oversight of multiple projects of significant value (+50m USD Capital Spend).

• Digitally literate and familiar with using project management information systems to report on project progress

• You possess a good knowledge of industry principles and processes relevant to your role

• Demonstrable experience and an appropriate professional qualification are a preferred requirement.

• Excellent communication skills

• Numerate

• Experience in delivering non-standard spaces such as R&D Labs is advantageous

• English, both written and spoken, to a good technical standard. Other languages an advantage

• Educated to Degree in a business related function

• 15+ years post-graduate experience in relevant field of operations

Location:On-site \xe2\x80\x93Gurugram, HRIf this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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