Senior Product Support Manager

Year Chennai, Tamil Nadu, India

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Good experience in Technical support of Data Security based solutions/products
Has good hands on experience in technical support and has knowledge of preparing the charts and reports needed for technical support
Good PR skills and communication and connects to clients
Has good knowledge on product deployment, implementation and networking concepts
Has executed or handled turnkey projects and multiple clients as part of Customer Support
Has tracked and handled multiple projects and has delivered them on time
Has good understanding of customer mgmt needs, Patching, upgrades, deployment mgmt along with good Project Mgmt skills
Has good connects with SI and vendors in market
Has strong ownership of activities and accountability of projects handled
Has ability to act as PM, and good customer success manager, who can generate customer excellence and WoW customer with support provided
Team Player and ability to lead by example

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