Job Description

Who we are: The world needs a superpower that revolutionizes digital banking for small businesses and financial institutions! That\'s why we built Open - a digital banking enterprise that builds industry-defining banking products for businesses, startups, freelancers, financial institutions and more. We have already built several powerful forces like Open Money - the world\'s fastest growing SME neobanking platform, Zwitch - Asia\'s first-ever no-code embedded finance platform, and BankingStack - a modern cloud-native digital baking OS. Open has been awarded the \'Most Innovative Neo bank\' & \'Most Innovative Digital Bank\' at India Fintech Awards 2021 & Internet and Mobile Association of India (IAMAI) respectively. But this is just the beginning of a paradigm shift we are about to forge in the world of banking. On 3rd May 2022, Open became the 100th Unicorn of India. Open is currently home to some of the smartest & brightest 500+ minds in the fintech space. We\'re a Series D funded startup backed by leading international funds like Temasek, Google, Tiger Global, IIFL Finance Ltd., SBI Holdings Japan, 3one4 Capital, Speed Invest, Beenext, Tanglin Venture Partner Advisors & Angellist to name a few. To build and strengthen this superpower, we\'re on the lookout for some extraordinary folks. Are you up for this challenge Our offerings: Since our inception in 2017, we\'ve launched a line of cutting-edge innovative products that are truly disrupting the banking game. Open.Money: Trusted by Leverge Edu, Rupeek, Aisle, Arzooo & million others, Open started out by empowering entrepreneurs to focus on growing their business via our flagship product . At the heart of it is the Open business account that comes with a VISA business card & combines banking, payments, accounting, expense management & taxes, in one place. Zwitch: Over the last 5 years, we have realized that embedding banking to product workflows is complex. That\'s why we built Zwitch - an embedded finance platform that offers API and no-code components for banking and compliance. It empowers businesses to build and integrate banking and financial features into any product out there!. BankingStack: Having been deployed at over 15 banks in India, BankingStack, a cloud native SME banking platform, has already created a dent in the current fintech space. This financial OS, empowers banks to launch & complement their own digital banking offerings thus offering a superior experience to customers. Responsibilities: . Someone who likes to work hands-on and be self-directed in a fast-paced environmentthat gives you freedom and responsibility. . Would be responsible for day-to-day maintenance of the modules in the engineeringsystem. Confer with Internal teams to provide high-quality service to the customers. . An advocate focused on providing advanced support and taking care of escalated issuesand product expertise to our largest customers. . Someone who is a specialist in one or more of our products and provides a consistentquality experience, bringing new and improved support methodologies. . Part of a growing team of specialists improving our support capabilities, capacity, andquality for our largest and most sophisticated customers. . Logging and Keeping records of various issues to help the team, prioritise fixes test the fixto measure the product quality. . Documenting troubleshooting and problem solution steps. . Taking ownership of technical issues and working closely with developers to resolve theproblems. . Build a deep understanding of the domain. Requirements: . Experience level of 4-6 years in Product Support/ Technical Support with excellentanalytical and logical thinking. . Being available and flexible with working hours. . Experience being a Subject Matter Expert in multiple products you have worked on. . Proactively identify knowledge opportunities when new products are being launched. . Technically hands-on with any of the scripting languages like PHP, or Python. . Be a coach to the product support engineers on how to perform the troubleshooting. . Able to effectively communicate as the internal expert with customers at an executivelevel on in-depth technical details, progress and next steps. . Strong understanding of the different products which you have worked on and ability tonavigate through the code /logs to debug. . Assist your teammates in driving long-running tickets in your areas of expertise to resolution. . Being able to creatively come up with solutions for various problems and implement them. . Experience in escalation handling. . Experience working with MYSQL and writing queries to get data for debugging issue Why work at Open . You\'ll be part of the early tribe that is changing the way business banking rolls . Every atom of your work will impact the way millions of businesses are run . You\'ll work with some the brightest minds who\'ll celebrate your quirks . You\'ll find growth & fun to be two-way streets - how you thrive and the way you jive, in turn drives Open

Monster