Job Description

Company Description

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified(TM). Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.




Overview

Senior Product Support Analyst (Level3 ) is responsible for providing support to Epsilon's home-grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon's core product. A working knowledge of AWS Cloud, SQL, RHEL, Java, .Net, Oracle DB and Shell/Perl scripting, combined with a general understanding of networking concepts, ITIL framework, with stake holder communication and management experience. Creates solutions by developing, implementing, and maintaining Java/J2EE Cloud (AWS) based components and interfaces. Duties and Responsibilities: Responsible for development and maintenance of product with technologies involving Enterprise Java and Distributed technologies on Cloud, DevOps Continuous Delivery pipeline. Understand the issues raised by customers, do the deep dive analysis on impacted areas, come up with solution to un-block the customer. Responsible for providing the detailed Root Cause Analysis report once the Issue is resolved. Proactive towards taking up the initiatives and implement them with utmost quality. Identify the pain areas in resolving the customer areas and come up with the plan to automate the resolution process thus reducing the turnaround time. Automation of deployment, customization, upgrades, and monitoring through DevOps tools meant for Cloud management. Work with cross-functional teams during crisis to address and resolve complex incidents. Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues. Ability to associate priorities, risks with issues logged and actively escalate where required. Ability to drive issues to closure through interaction with a wide variety of stakeholders. Team player who is ready to contribute, lead and own elements of troubleshooting and problem resolution. Documenting troubleshooting and problem resolution steps, by determining best course of action. Ability to learn and adapt to new technologies based on organization needs. Ensure all tickets meet the targets for resolution, escalation, documentation & completion. Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating, and developing new software applications and enhancements. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.




Qualifications

Bachelor's degree in Computer Science or a related technical discipline with 6+ years' experience and hands on development. Solid Experience in the following technologies: - Core Java and Enterprise Java Technologies (J2EE technologies (Servlets, Java scripts, JPA and Web/UI technologies, Angular, CSS/HTML)), Micro services Cloud: Full understanding of AWS Cloud Infrastructure. Big Data Ecosystems: Kafka, HBASE, Hadoop, Spark Experience (hands-on) in writing SQL queries Conceptual/working knowledge of API, Webhooks Spring IO, Spring MVC, Spring Hibernate, Spring Boot, web architectural and design patterns Hive/Flume/FluentD/Logstash/Elastic search, Spark Streaming/Batch Analytics processing Continuous Integration: Jenkins, AWS CodeDeploy, GoCD, Nexus etc. Configuration & Automation: Ansible, Hashicorp Terraform etc. Containers: Kubernetes, Docker, ACS, AKS, Service Mesh Code Security: Veracode, Sonar Cube etc. Source Control: GIT, Bitbucket Build: Maven, Gradle Scripting/Language: Shell Scripting, Python and Java Monitoring: Cloud Watch, Cloud Trail, Kibana, Graphana Experience with profiling, code coverage, logging, common IDE's and other development tools. Good understanding of Agile Methodologies - SCRUM and Strong communication skills (verbal and written). Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment. Solid understanding of software security practices including user authentication and authorization, data validation and an understanding of common DOS and SQL injection techniques. Ability to suggest usage design patterns and algorithms while following the best practices of software development Connection and Thread pools, memory management and configuration, balancing and scaling systems, tuning for scale and performance, security, and quality. Knowledge of systems resource and performance analysis, SDLC process and/or functional engineering principles Preferred qualifications: Technical AWS Solution Architect, Java Certifications, or others. Expertise in ETL/ELT tooling such as Snaplogic, databricks, Integration Services, Informatica, Data Pipeline, Glue, Camunda BPMN or similar frameworks. Non-Technical Excellent Analytical and problem solving skills Ability to diagnose and troubleshoot problems quickly Strong time management skills Ability to take full ownership of tasks Behavioral Attributes: Team player with excellent interpersonal skills Strong verbal and written communication Possess Can-Do attitude to overcome challenges Self-motivated and directed




Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.



Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.



Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.



Because You Matter

YOUniverse. A work-world with you at the heart of it!

At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That's why our work-world, aptly named 'YOUniverse' is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.




Take a trip to YOUniverse and explore our unique benefits, here




Epsilon is an Equal Opportunity Employer.


Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.