Job Description

Job Title: Senior Product Specialist

Department: CTS Product Management

Location: Hyderabad

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.5 billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America as well as Europe and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS.

VALUES THAT DEFINE OUR CULTURE

We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, productivity, & ultimately makes FactSet a fun place to work.

Diversity

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

Department Description:

Content & Technology Solutions (CTS) is the industry leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open:FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our client\'s workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The Strategic Business Unit has experienced a double-digit year-over-year growth rate. Our solutions portfolio includes Standard DataFeeds, Data Exploration, OnDemand (API), Views, Cornerstone, Benchmark Feeds, and the Open: FactSet Marketplace.

The CTS Product Management team is looking for a dynamic Senior Product Specialist to join our Deep Sector Team to contribute to the expansion of Deep Sector Feeds in FactSet Fundamentals. Deep Sector is an initiative where FactSet collects new content, improves existing collection efforts in fundamentals, as well as develops new reports and functionality across 9 sectors: Banks, Insurance, Real Estate, Power & Utilities, TMT, Metals & Mining, Oil & Gas, Specialty Finance and Healthcare.

In this role, you will be expected to gain a comprehensive understanding of CTS products and delivery technologies, to be a key contributor to defining and expanding the product packages available, and to enhance and add features that provide connectivity, scalability, and enhanced usability. You will work closely with a broadly distributed group of Content, Product, Strategy, Sales & Support, Engineering, and Quality Assurance.

JOB RESPONSIBILITIES:

Insights \xe2\x80\x93 Derives insights to support product bets

• Regularly gathers, analyzes, and interprets feedback directly from clients and prospects to understand their problems and the gaps in our solutions and in the marketplace.
• Participates in product discovery. Proactively identifies the market and validates the opportunity to prove whether a solution is valuable, viable, feasible and usable before developing it.
• Contributes to defining the metrics that will measure product outcomes.

Strategy \xe2\x80\x93 Identifies and articulates a path to achieve results

• Performs research and analysis that contributes to the product vision, strategic framework and roadmap.

Execution \xe2\x80\x93 Delivers on product outcomes

• Serves as SME on the quality and nuances of the product. Knows the top issues and how to troubleshoot them. Serves as an internal resource to educate junior team members and support help desk on troubleshooting and best practices.
• Supports Product Managers by prioritizing issues that are critical to fix in order to improve the customer experience. Defines the problem space correctly and experiment with potential solutions before suggesting a specific fix.
• Adept at separating bugs from user error and stability issues. Escalates issues to Engineering appropriately.
• Assists to clearly define user needs and acceptance criteria with development teams. Helps to prioritize needs and provides clarity for iterating on solutions.
• Prioritizes the instrumentation and reporting of key product metrics.
• Is exposed to Agile principles and best practices.

Leadership \xe2\x80\x93 Inspires cross-functional teams to achieve great outcomes

• Gives prompt and candid feedback to cross-functional team members.
• Coaches and mentors junior team members.

QUALIFICATIONS:

• Bachelor\xe2\x80\x99s degree in B.Tech/MCA or BBA/MBA. A combination of tech and finance would be ideal, although not mandatory.
• 5-8 years of relevant experience.
• Ability to troubleshoot client issues and solve them with a combination of creativity, analytical skills, and subject matter expertise.
• Understands how to leverage tools and frameworks for product management such as user personas, empathy mapping, and prioritization frameworks.
• Is product-oriented. Can take a stand to say \xe2\x80\x9cNo\xe2\x80\x9d to stakeholders/engineering and starts by defining the problems, goals and needs, and does experimentation to uncover the best solution.
• Familiarity with query languages (e.g., SQL) and programming languages commonly utilized in the financial industry (e.g., Python, R).
• Knowledge of data sets and technology solutions commonly utilized in the financial industry is a plus.

Knowledge of data and technology workflows and end users common in the financial industry is a plus.

Returning from a break?

We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

FactSet