Job Description

Who are we Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support/training efforts by providing Contextual and Step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. Are you ready for the next phase of your growth We are looking for a stellar Senior Product Manager who is passionate about solving complex problems within the B2B enterprise space and preferably have addressed concerns around product adoption with use cases such as onboarding / First time use & ongoing discovery & learning. You will be leading a new product line with an opportunity to build it from scratch! You will be part of a close-knit motivated team of rock stars both on the engineering/development & Go to Market (GTM) side. What do you get to do Define the product strategy & plan through deep market research, discovery by interviewing CXO & business heads as well as end users Translate product strategy & plans into detailed requirements identifying the \'end state\', breaking down them into \'iterations\' by working with target customers & development with a bias towards faster time to market & learning Ability to stack rank stories with effective balance of customer problem/value, applicability to broader target market and utilisation of development resources Build consensus across stakeholders - Management, Customer/Customer Success, GTM, development -- by clearly articulating the product decisions and choices Drive product launches including working with PR team, R&D, design, sales & marketing Act as a product evangelist to build awareness and understanding for both internal & external stakeholders What you need to have/ bring to the table : Must have 3-5 years experience as a Product Manager for B2B/Enterprise market with ownership from concept to launch Experience addressing concerns around product adoption with use cases such as onboarding / First time use, ongoing discovery & learning across applications is highly desirable Comfortable conducting customer interviews remotely and in person with CXO & business head level roles besides end users and deep empathy with customer process & pain points Proven experience of taking decisions based on validated learning combining qualitative and quantitative data analysis (Knowledge of Analytical and Data Mining tool is a plus) Proven experience on building a B2B product from scratch (0...1) and successfully validating and launching the MVP/v1 is a big plus Experience driving solutions by working with design, developers, QA, along with other internal & external stakeholders Working knowledge of lean methodology, agile & iterative development Excellent written and verbal communication skills Why Whatfix Accelerated Growth and Expansion Top decile Y-o-Y revenue growth rate of 65% Doubled the workforce since 2021 Raised $140 million to date Tripled the valuation since 2020 Listed among fastest-growing companies in North America in 2021 and 2022 in Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022 Cemented Industry Leadership Leader in the first-ever Forrester New Wave : Digital Adoption Platforms, Q4 2022 A Leader for the third consecutive year in the Everest Group DAP Peak Matrix 2022 Recognized in the 2022 Gartner Market Guide for Digital Adoption Platforms Unique Exposure - With 80% of revenue getting generated from outside India and 75 Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. Customers are at the heart of everything Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 99.5% CSAT score over the last two years - 4.6/5 star ratings by bothand G2 Crowd Reviews. Recognized as \'Top Rated\' by TrustRadius. Enjoy several accolades from Stevies, Golden Bridge Awards, CXA, and Globee Awards for excellence in customer support Whatfixers come first Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures (2022) based on Glassdoor rating of 4.5 99% approval rate of the CEO Top 6 Best Tech Startups in San Jose by The Tech Tribune Recognized as Great Place to Work 2021-2022 Winner of the Stevie Award for being one of the Best Employers, Globally LinkedIn - Top 5 Startups to Work For in 2020! Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience Trusted by our investors Vision Fund2 CapitalIndia Dragoneer Investment Group F-Prime Capital Venture Partners Investments Ventures Helion Ventures

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