Job Description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Objectives of this role

• Support multiple products including Software as a Service, Contact Centers and Contract Management
• Create product strategy documents that describe business cases, translating business and technical requirements into user stories, creating high-level use cases using the Agile in support of the development team.
• Prioritizing development and product backlog based on business value.
• Working closely with the development team to clarify requirements and resolve issues.
• Tracking project progress and providing updates to stakeholders.
• Assisting in the testing and validation of developed solutions.
• Collaborating with Development Teams: Working closely with engineering and design teams to develop and enhance product features.
• Overseeing Implementation: Ensuring the new features for multiple products are properly implemented across the organization, which may involve working with various teams and departments.
• Analyzing User Behavior: Using data to understand how users are interacting with the various products and identifying areas for improvement.
• Managing Stakeholder Expectations: Regularly communicating with stakeholders about the progress of product development and implementation.
• Budget Management: Managing the budget for product development and implementation, which might involve making decisions about which features to develop based on cost and impact.
• Drive the product- and business-planning processes for cross-functional teams
• Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.-buy perspective
• Develop an ongoing training, implementation and communications plan to drive consistent and effective use and understanding of the multiple products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsRequired skills and qualifications

• Strong experience in a dynamic product management role
• Experience in Software as a Service (IVR, WFH, Agent Routing)
• Experience Contract Centers (Microsoft and Genesys) and Contract Management (i.e Icertis)
• Proven success in overseeing all elements of the product development lifecycle
• Writing and editing skills, combined with strong presentation and public speaking skills.
• Previous experience in CRM strategies and implementation.
• Product management skills: developing, managing and prioritizing a roadmap and backlog, taking into account competing business needs.
• Strong analytical skills along with project management and planning skills

Preferred skills and qualifications

• Bachelor\'s degree (or equivalent) in product design, engineering and business administration.
• At least 5 years of experience in implementation and enhancements process.
• Should be analytical, data-driven, and well-versed with Excel.
• Detail-oriented and thrive in dynamic and fast-paced working environments.
• Possess excellent communication & interpersonal skills.
• A strong team player and comfortable working in matrix environments.
• Process Improvement background (Six Sigma, Lean, etc).

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa