Job Description

Carries out all export/import activities in a manner that will


contribute to the achievement of individual and team Key performance


Indicators (KPI's).


Adheres to process and account Standard Operating Procedures (SOPs) and


Internal Operating Procedures (IOPs) during daily operation.


Responds to all enquiries in a timely and accurate manner and escalate


difficulties as defined in SOPs/IOPs.
Key Responsibilities:

• Ensure the timely and accurate creation of Sales and Purchase orders.
• Manage timely and precise Customer Invoicing processes.
• Maintain and update all Contracts and Prices regularly.
• Understand the business model and correlation between Sales Orders (SO) and Purchase Orders (PO), ensuring timely recognition of Revenue and Cost.
• Identify and implement corrective actions on system interfaces and conduct necessary reconciliations.
• Maintain Volume trackers and adhere to established control mechanisms.
• Address and fulfill Adhoc customer requirements and exceptions with urgency.
• Prepare and maintain Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for all processes handled in the Global Service Center (GSC), including necessary amendments.
• Develop and maintain Visual Management Systems according to Process Excellence standards.
• Track, monitor, and achieve Key Performance Indicators (KPIs) related to the process.
• Implement Kaizens, Cost Saving, Value Addition Projects, and Agile Missions as identified.
• Share best practices within teams in the GSC.
• Conduct monthly performance review and development discussions with the supervisor.

Stakeholder Communication:

• Participate in and contribute to calls and discussions with Business Partners, along with the supervisor.
• Maintain timely and professional interactions with Business Partners and Stakeholders.
• Coordinate with other teams within the GSC to achieve business and organizational goals.

Other Responsibilities:

• Adhere to shift scheduling, leave planning, overtime, backup planning, and comply with staff policies.
• Identify, document, and appropriately manage all major risks.
• Actively participate in relevant business contingency testing and support other GSCs during contingency procedures.
• Strictly adhere to APM-M Group culture, values, and reputation, ensuring compliance with APM-M Group and CB policies.
• Possess knowledge of SAP Order-to-Cash (OTC) and Requisition-to-Pay (RTP) modules.

What We Offer

This is an exciting career opportunity in an international, challenging business setting known for its diversity and high-paced environment. With significant personal responsibility, you'll improve your industry knowledge and gain extensive experience in the warehousing industry. Energizing and pioneering, this environment will keep you motivated. You'll be joining a genuinely diverse, talented team passionate about supporting customers and each other. Other highlights include talent development initiatives and competitive benefits.


Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .