Job Description

Job SummaryDomain ITES BPO KPODesignation Senior Process Executive VoiceEducational Background Minimum qualification is any graduateExperience 1 to 2 years in an International Calling role in Technical Support Customer service operationsShifts Rotational Flexibility to work across shiftsResponsibilitiesExcellent communication skills written and verbalAbility to communicate correctly and clearly with all customersExcellent documentation skillsGood comprehension skills ability to clearly understand and state the issues customers presentAbility to concentrate follow customers issues without distraction to resolutionGood composition skills ability to compose a grammatically correct concise and accurate written responseWork successfully in a team environment as well as independentlyAbility to use a desktop computer systemFamiliarity with Windows Microsoft Office and Browsing Internet resourcesExcellent typing skillsExcellent customer service skills including maintaining focus on the customer issue in a fast paced environmentDemonstrates ownership to resolve challenging customer issues escalating when necessaryFlexible with the working schedule may be expected to work weekends holidays and eventsAbility to work overtime as required by businessAbility to approach problems logically and rationallyAction oriented and self disciplinedOrganized and detail oriented

Cognizant