Job Description

Process Specialist/Team Lead Qualification: Information:

• • Marketline MBA or an equivalent qualification with business knowledge.

• • Medtrack/Citeline Graduate/Post Graduate degree in Life Sciences/Pharmacy/Medical sciences or equivalent.

Media & Entertainment:

• • Bachelor\xe2\x80\x99s degree or equivalent practical experience preferred.

Responsibility: Business/Customer:

• • Demonstrate good understanding of business processes.

• • Ensure exposure to business/industry terminology.

• • Develop industry knowledge through exposure to industry trends and developments.

• • Meet all defined SLAs within the process (quality, TAT etc) as agreed with the client.

• • Consistently deliver 100% output within the specified time while meeting all the requirements set by the Team Lead.

Information:

• • Write and update detailed research reports (such as on Companies/Deals/News/Drugs/Epidemiology information/Patent information) conforming to project policies and house style guidelines.

• • Research, verify and validate data and information from various sources, including company, regulatory and predefined thirdparty websites, publications and thirdparty databases.

• • Ensure all written content is factually and grammatically correct with emphasis on clarity and detail.

• • Develop familiarity with company and/or drug profile research.

• • Develop understanding of financial statements analysis.

• • Work with supervisor/team manager on special project requirements from client.

Media & Entertainment:

• • Consolidate reports and upload into the client share drive.

• • Highlight any necessary changes or fixes in the process before sending them for approval.

Project/Process:

• • Align individual goals with team objectives.

• • Effectively complete assigned work in line with instructions received from Team Managers, Team Leads or Process Specialists.

• • Strictly adhere to all process guidelines and ensure all agreed standards of quality and accuracy are met at all times.

• • Meet internal process metrics as defined and ensure team policies are followed and met as documented.

• • Demonstrate good understanding of processes by staying updated and contributing to the creation of knowledge repositories.

• • Develop good knowledge of tools and platforms including authoring tools, webcrawling and/or any other applicable applications.

• • Continuously improve domain knowledge and develop understanding of best practices with the help of peers/Team Leads/Managers.

• • Raise process related issues/concerns on time with process and team leads.

• • Provide process improvement ideas and support Process Specialists/Team Leads in implementing process improvement projects.

• • Collate team performance data for reporting purposes as and when requested by Process Specialist and/or Team Lead.

• • Organize time effectively to deliver assigned tasks as well as track and meet timelines and due dates/deadlines.

• • Adhere to shift timings and shift handover process.

People:

• • Work cohesively with the team, develop strong interpersonal skills and maintain an amicable atmosphere in the team.

• • Act as a buddy for new hires.

• Actively participate and contribute to team initiatives:

regular team meetings, presenting of thoughts and ideas, etc

• • Develop good working relations and coordination with all team members.

• • Interact with team members across levels and proactively communicate processrelated issues affecting the team.

• • Report to the manager on performance status and/or any escalations using formal channels of communication.

Good To Have Skills

• B2B Trade Information

• Business Information

Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Apr 18 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.