Senior Process Executive Data
Year Hyderabad, Telangana, India
Job Description
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Online Specialist - Adv Qualification: Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management:
- Administering and helping to manage Clients Product support for the customers who call/chat or email in the support center.
- Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- Client products to the customer (Analytics, YouTube etc).
- Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
- Create and manage Risk and mitigation plan based on discussion with project stake holders.
- They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- Report to the manager on performance status and any escalations.
- Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
- People/Team.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Customer Service
- Speaking English
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Job Detail
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Job IdJD3340069
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear