Job Description

for PE/SPE


of Sr. Process Executive


Job Title: Sr. Process Executive


Reporting to: Team Leader


Objectives


The process associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions, or concerns.


Key Result Areas (KRAs)


Productivity:


? Oversee and execute various cash operations transactions related to mortgage processes.


? Conduct regular reconciliation of financial transactions, identifying and resolving discrepancies.


? Collaborate with relevant teams to address and rectify reconciliation issues.


? Associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training.


? The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.


Quality:


? Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.


? The quality targets will be revised based on the tenure and any such changes will be made known to the associate.


Feedback:


? Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.


Qualification: (SPE)


Must have


? Graduate in any discipline


? 1+ year of experience in Mortgage, BPO, Transaction/ Data Processing background.


? Proficiency in financial systems and tools.


? Strong analytical and problem-solving skills.


? Excellent understanding of mortgage-related cash transactions.


? Knowledge of compliance and regulatory requirements.


? Effective communication and collaboration skills.


Skill Sets


? Typing speed of 20 - 30 words/min with 98% accuracy.


? Good analytical skills, research knowledge and decision making.


? Knowledge of MS-office (Excel)


? Good written and spoken communication skills.


? Ability to work in shifts (A/B/C)


? Basic knowledge of Mortgage industry.


? Willing to work 6 days a week.