Senior Process Executive
Job Description
Responsibilities . Excellent communication skills to attend/resolve client issues on calls/chat/mail. . Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage . Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory . General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing . Productivity applications like Microsoft office tools. . Open to work in 24.7 and work from office environment . Analytical problem solvers who will understand issues and to resolve customer issues . Problem solving skills and quick thinking to own & resolve customers\' issues independently, thoroughly & efficiently . Being proactive and show the utmost respect for customer\'s time . Good time management, ensuring all contacts with customers add value Preferred Skills: Customer Service- CS- Service Desk- Voice- Chats- email Chats
foundit
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3050249
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPune, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear