Job Description

: Role Proficiency: The Process Manager will be responsible for managing a single or portfolio of projects both in deliverables-based or outcome-based models. The primary goal is to ensure the successful execution of projects by delivering agreed scope within set timelines and cost. The role involves anticipating risks, managing resources, building high-performance teams, and maintaining customer satisfaction while adhering to quality standards. Outcomes: Stakeholder Management:

• Identify and maintain positive relationships with key internal and external stakeholders.
• Regularly communicate with customers, partners, and suppliers, addressing their needs empathetically.

Scope and Resource Management:

• Define project activities, critical milestones, resources, skills, interfaces, and budget.
• Ensure projects are delivered on time, within budget, and meet high-quality standards.
• Manage scope changes efficiently and anticipate risks with contingency planning.

Metrics and Governance:

• Implement a metrics-driven management model to assess project health.
• Define and implement governance models per project needs.
• Conduct continuous quality improvement planning and define QA processes.

Team Leadership and Development:

• Build, manage, and nurture high-performing teams.
• Foster team engagement, mentor individuals, and resolve conflicts while ensuring effective communication.
• Develop a framework for skill assessment and career development for team members.

Key Responsibilities: Scope Management:

• Conduct requirement analysis, elicitation, scope control, and prioritization based on customer needs.
• Drive the creation of common standards such as design documents, traceability matrices, and solution artifacts.
• Partner with customers to define their requirements and manage expectations through deliverables like wireframes, prototypes, and MVPs.

Estimation and Resource Planning:

• Consolidate solution-level estimates and validate them from a technical standpoint.
• Conduct resource planning at a project level based on project requirements and resource constraints.
• Evaluate risks and impact changes to estimates and resource loading.

Project and Schedule Management:

• Identify and plan activities to meet project acceptance criteria.
• Manage multiple small/medium-sized projects, ensuring timely and on-budget delivery.
• Anticipate schedule delays and dependencies, identifying strategies to fast-track the project schedule.

Risk/Issue Management:

• Proactively identify dependencies that might impact KPIs and manage them.
• Track and escalate project risks/issues, documenting them and communicating to all relevant stakeholders.

Test and Defect Management:

• Define and agree on the test approach, support integration testing, and mentor the team during test execution.
• Prioritize defects based on criticality, conduct triage meetings, and implement corrective actions.

Configuration Management:

• Ensure process compliance and provide necessary information during configuration audits.

Software Development Process Tools & Techniques:

• Define the right tooling strategy for the project and ensure process compliance.
• Mentor the team to develop efficient, high-quality work products while meeting project goals.

Profitability and Pricing Management:

• Analyze profitability, carry out basic deal pricing, and apply project principles to improve margins.
• Define pricing models for medium-complex projects and manage estimations for complex pricing models.

Solution Structuring:

• Present proposed solutions to customers, defining the solution benefits and road map.
• Review proposals for completeness and carve out simple solutions/POCs to build confidence.

Self-Development and Organizational Initiatives:

• Actively participate in PM forums, share best practices, and implement learnings to improve productivity and quality.
• Adopt reusable methodologies and concepts from other projects.

Skills Required: Mandatory Skills:

• Process Management: Strong experience in managing end-to-end processes, defining processes, improving workflows, and ensuring compliance with industry standards (e.g., ISO, CMMI).
• Project Management: Proven expertise in managing medium to large-scale projects, ensuring deliverables are met within the specified timelines, budgets, and quality expectations.
• Risk Management: Ability to identify, assess, and mitigate risks proactively.
• Team Leadership: Experience in building, leading, and mentoring high-performing teams.
• Stakeholder Communication: Effective communication and collaboration with internal and external stakeholders.
• Tools: Proficiency in JIRA, Confluence, Azure DevOps (ADO), QMS platforms.
• Certifications: PMP, PRINCE2, or Agile certifications (e.g., CSM, SAFe).

Good to Have Skills:

• Experience with Software Engineering Process Groups (SEPG) or similar.
• Expertise in defining and driving software engineering best practices.
• Familiarity with Agile and SAFe methodologies for large-scale projects.
• Experience in pricing models for complex projects (e.g., FP, value-based pricing).

Experience:

• 15 years in software engineering, process management, or related roles.
• Expertise in developing and maintaining Quality Management Systems (QMS) for medium to large enterprises.
• Strong understanding of project management methodologies (Agile, Waterfall) and process frameworks (CMMI, ITIL, ISO standards).
• Experience with product management concepts, customer-centric approaches, and iterative delivery models.

Location - Trivandrum, Kochi, Chennai, Bangalore Skills: Process Definition Manager,Quality Management System,Project Management About Company: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world?s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients? organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact?touching billions of lives in the process.

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