Job Description

Description :SUMMARYThe team members primary responsibility is to perform tasks associated with specific team such as IRD, chargeback, Activation, BridgePay, ClickPay but could include other teams within Payments. The basic duties of a process associate is to manage the flow of a process and optimize day-to-day activities - without impact to Service Level Standards (SLS) and Quality. The role involves tasks like performing tasks which require detail-oriented people with the ability to look at the bigger picture.PRIMARY RESPONSIBILITIESResponsibilities include, but not limited to:

• Assist in day-to-day Operations tasks, such as: Processing check 21 adjustments, Activations, bank changes, exceptions, audits
• Build on the process knowledge continuously and scale up to handle at least more than 2+ tasks apart from Primary Task
• Responsible for resolving problems of low complexity
• Report daily, weekly and monthly to management as needed
• Assist Process Associate team members
• Assist in onboarding and training activities
• Report customer issues to Supervisor for entry into tracking system
• Communicate and document abnormal issues to the Supervisor.
• Additional duties as required

• Graduate with at least 2-3 years of experience in BPO.
• Bachelors Degree majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar field required.
• Prior insurance experience with a demonstrated responsibility for exercising judgment and decision-making skills.
• Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Verbal and written communication skills
• Must possess good operational behavior, time management skills and strong attention to detail
• Ability to work with little supervision, but knowing when to escalate problems to management
• Ability to recognize and escalate situations as deemed necessary
• Demonstrate consistent judgment
• Ability to work after regular business hours as needed to guarantee deliverables are met
• Ability to work US business hours
• Reliable and dependable
• Ability to adapt to change
• Relevant experience in Insurance processing and/or financial services
• Basic knowledge on MS Excel
• Experience with Salesforce and SharePoint
• Experience within the multifamily industry is desired

RealPage