Job Description

:Technical Director - APAC Infrastructure SWAT LeadAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We\'re committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:As a member of the Infrastructure SWAT team, you will be involved in the troubleshooting and resolution of technical incidents, performance bottlenecks, and other significant infrastructure and application issues as they arise. You will serve as the primary point-of-contact for our Major Incident Management team during APAC business hours. In addition to supporting incident resolutions, you will work with the team to perform deep technical analysis that enhance the performance, stability and/or resiliency of new and existing business processes.Your Primary Responsibilities:

• Coordinate effective troubleshooting and resolution of active infrastructure and application incidents.
• Serve as the first line of escalation for active incidents during the APAC business hours.
• Engage in Incident and Problem post-mortem reviews, providing appropriate feedback regarding challenges faced, opportunities for improvement, etc.
• Deep dive into application functionality by reviewing logs, monitoring tools, and other documentation.
• Collaborate across application and infrastructure teams to develop an understanding of an application\'s underlying dependencies, interconnectivities, and potential bottlenecks.
• Continuously improve troubleshooting methodologies and processes.
• Provide concise operational turnover between APAC and US staff.
• Represent the Infrastructure SWAT team in planning and architecture review sessions.
• Support Business Continuity planned and ad hoc activities such as Disaster Recovery exercises or Cyber-recovery events.
• Summarize and effectively communicate issues, impacts, and other related information to senior management as necessary.
• Mitigate risk by following established procedures and monitoring controls, spotting key errors, and demonstrating strong ethical behavior.
• Understands DTCC\'s products and service offerings, as well as key stakeholders, and demonstrates the ability to form and cultivate internal networks that will help navigate getting things done.

Qualifications:

• Minimum of 10 years of related experience in IT delivery and / or support
• Must possess strong critical thinking and technical troubleshooting skills.
• Succinctly communicate highly technical topics to peers, supervisors, clients, or regulators.
• Proficiency in Incident management and other ITIL processes.
• Bachelor\'s degree or equivalent experience

Talents Needed for Success:

• Consistent track record for 10+ years of supporting and troubleshooting enterprise-scale computing environments.
• Knowledge and expertise in operating systems (Red hat, Windows, z/OS) , virtualization (VMWARE, OpenShift), CISCO networking, storage(EMC, NetApp)
• Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture.
• Knowledge and Familiarity with AWS, Microsoft O365, ServiceNow, ITSM

Actual salary is determined based on the role, location, individual experience, skills, and other considerations.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodationAbout Us:DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry\'s needs and we\'re working to continually improve the world\'s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you\'ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It\'s the chance to make a difference at a company that\'s truly one of a kind.Learn more about Clearance and Settlement by .About the Team:Enterprise Product & Platform Engineering transforms the way we deliver infrastructure to our business clients. A key construct of EP&PE will be the evolution of the IT Product Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality, commercially attractive and timely solutions to support our business strategy.

DTCC