Job Description

Company: MercerDescription:Marsh McLennan is seeking a candidate for the following role based in Gurgaon/Noida/Pune/Mumbai , India Office:Senior Principal Engineer - Systems AdministrationWhat can you expect?

• Being a part of a global team of diversely experienced professionals
• An opportunity to develop your career and skills within the wider global Product Delivery organization
• Align with everyone's common goal to deliver as fast as possible.
• Contribute to Agile delivery processes.
• A great and competitive benefits package (locally dependent)
• An opportunity to learn and grow within a global organization.

What is in it for you?

• Be part of an organization where youll be able to learn, grow and develop your career.
• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Support and optimize the configuration and maintenance of enterprise monitoring and observability toolsets (Datadog, BigPanda, Splunk, LogicMonitor and others).
• Assist with the definition of, and implementation, of various integrations to support consolidated alerting across various technology domains supporting full stack visibility to state.
• Regularly work with colleagues across the enterprise to provide insights as to how to review and leverage monitoring and performance data via the use of capabilities such as Dashboards, Reports, and other mechanisms.
• Identify and assist with implementation of automation opportunities to support capabilities such as simplified administration and self-service, issue remediation, and automated deployment of capabilities.
• Consistently utilize ITIL processes (Event and Availability Management, Service Level Management, Problem Management, Change Management, Configuration Management).
• Actively participate in agile work planning and other team collaboration activities.
• Support a strong customer focus and management of customer expectations; ability to establish and maintain a high level of user trust and understanding of related business objectives.
• Utilizes strong interpersonal skills with the ability to work with multiple teams to solve problems.

What you need to have:

• 5 or more years Information Technology (IT) experience, preferably in a mid- to large-sized global organization
• 2+ Year experience with System and Application Monitoring, Application Performance Monitoring (APM), , Synthetics, and Real User Monitoring, utilizing tools such as Datadog, Splunk, LogicMonitor, BigPanda or comparable tools such as Dynatrace, New Relic, Elastic etc.
• Experience with the development and enhancement of scripts developed using technologies such as Python and Powershell.
• Experience utilizing ServiceNow Incident, Configuration, Problem, and Change modules to manage assigned work activities and related updates.
• Experience utilizing tools such as Jira or Azure DevOps in an agile work model.
• Ability to work independently while providing comprehensive and timely updates to peers and other stakeholders as needed.

What makes you stand out:

• Experience in using collaboration and work flow tools, incl. JIRA and Confluence
• Implementation of any monitoring tools at Enterprise level
• Certifications such as AWS sysops, Certified Kubernetes Administrator (CKA)
• Agile Certification

(NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. data-driven risk advisory services and insurance solutions to commercial and consumer clients. develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on and .Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Marsh McLennan