Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Principal Consultant - VMware Admin with DevOpsIn this role, Administrator needs the ability to successfully coordinate between the different Technology teams in building and supporting (Operations) the Prod VM Environments. Also requires the ability to think at an End-to-End System Architecture and Design level.ResponsibilitiesImplement Infrastructure VMware administrators build and install computer infrastructure, which encompasses hardware, servers, and virtual machines, using a VMware environment such as vSphere. Afterward, they configure it for production by creating user accounts, controlling access to networks, and managing storage and security settings.Perform Maintenance Software must go through regular maintenance, and its up to VMware administrators to monitor client systems daily and pinpoint problem areas. They proactively design and install upgrades, releases, and application patches. On a less frequent basis, they also update drivers, servers, and firmware with newer technology.Always Provide Technical Support to clients, VMware administrators may remain on call during irregular hours. They must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution.Recommend Solutions VMware administrators participate heavily in planning client infrastructures. This entails gathering system data, researching possible solutions, developing and presenting their design ideas, and thoughtfully evaluating suggestions from others. In addition, they evaluate industry trends and assist in implementing standards and best practices.Create Documentation Those in this role must create and maintain documentation for all system-related processes and procedures that theyre in charge of, including project requirements, changes and upgrades, implementation plans, and support tickets. Another paperwork-heavy task is creating summary reports for clients or internal management.The VM admin must be able to listen to the design and development teams to be able to organize and coordinate between those groups to resolve defects as the come up throughout the development phase. This involves activities such as conducting coordination meetings, providing weekly status to the project for VM activities, and supporting Project costing and capacity planning.The VM admin will work closely with the different teams to validate system operability and performance. The VM admin also works to coordinate and resolve schedule conflicts and collisions of different projects using the same test infrastructure.VMware expertise - VMware administrators should have advanced proficiency with vSphere, vSAN, and other VMware products and platforms. In general, they must be adept at network engineering, with working knowledge of firewalls, servers, networks, and operating systems.Troubleshooting - its important for VMware administrators to be excellent problem-solvers who can determine the main source of product issues and provide quick, elegant solutions.Attention to detail - when building and maintaining computer infrastructure, VMware administrators must ensure that all details are correct, from software code to configuration settings, to avoid malfunctions, bugs, and security breaches.Customer service - although their work is mostly analytical, VMware administrators must possess a strong customer orientation, as they provide technical support as requested and explain complex topics in laymans terms.Technical writing - VMware administrators must be comfortable with technical writing if they are to produce documentation about infrastructure design, quality standards, testing procedures, and other essential project information. Likewise, they must be able to interpret diagrams and system plansParticipate in incident management and communications, including follow-up with problem resolution, post-mortem, and process improvement along with other leads.Recommend improvements to environments to ensure performance, up-time, and incident avoidance.Qualifications we seek in you!Minimum Qualifications / SkillsVMware products (Horizon, vRealize, vSphere, NSX Cloud)Bachelors degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required.Proven communication skills when working with other technical towers to work out issues.Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude.Must understand various logging methods and security event terminology.Strong leadership skills when troubleshooting across multiple vendor platforms and working out technical issues.Proven communication skills when working with other technical towers to work out issues.Preferred Qualifications/ SkillsManaging and maintaining secure, minimally interrupted operations of Linux servers and virtualized environments.Supporting bare-metal and virtual machines; coordinating actions with peer system administrators, network administrators, security teams, software teams and hardware engineers; devising, recommending, and implementing performance-enhancement, reliability-enhancement, and automation solutionsVery good written and presentation / verbal communication skills with experience of customer interfacing role.In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.Good ITIL knowledgeFlexible to work for 24x7 process.Excellent Communication and interpersonal SkillsAbility to prepare Dashboards and ReportsExperience of working independently & as a team playerShould have a proactive work approach and ability to think out of the box.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

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