Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose xe2x80x93 the relentless pursuit of a world that works better for people xe2x80x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Principal Consultant - SCCM AdminResponsibilities

• Receive functional issues from level 1 support and work with technical support team(s) to resolve issues (e.g. problem, configuration, bug, tuning, release and output to new project requirements or enhancements).
• Raise SRxe2x80x99s with vendors Microsoft / 1e. Monitor and follow up with vendors Microsoft / 1e providing files as requested.
• Test fixes, configuration changes and patches to resolve reported issues.
• Reproduce reported performance issues and work with Clientxe2x80x99s onshore resources to investigate root cause.
• Monitor environment for new issues (Server and Client), setup alerts pro-actively remediate issues.
• Update static configurations and follow Clientxe2x80x99s established procedures as requested through IT user support requests or by Clientxe2x80x99s Operations management.
• Troubleshoot and resolve technical issues reported with existing Systems Center servers or clients.
• Provide fixes as needed and follow-up with required off-shore and on-shore IT resources.
• Health Management of SCCM/Defender environment inclusive of infrastructure and client population, reporting (whether native or additional enhancements) and remediation as needed
• View summary and detailed information from the Configuration Manager Console and reports.
• Monitoring alert reports, Software distribution & Patch management
• Manage the process for global deployment of desktop and server operating system patches to agreed systems, standards and schedules, including dealing with custom business maintenance windows
• Operating System deployment, Hardware inventory, Software metering & Power management
• Deployment and configuration of SCCM / Endpoint Protection client.
• Configuration of default and custom Defender client and antimalware policies that apply to groups of computers. Policy implementation and outbreak prevention
• If required creation and deployment of Windows Firewall settings to groups of computers.
• Configuration of email notifications (e.g. alert you when computers report that malware is installed)
• Integration of third-party products for managing WAN bandwidth use, or customizations to SCCM to overcome native shortfalls in the technology
• Network monitoring for SCCM impact
• SCCM off-net infrastructure management (IBCM)
• Managing stale user and PC devices, clean-up for SCCM health and compliance, ensuring active directory and systems center are in sync.
• Windows monitoring
• Server & Agent troubleshooting
• Maintenance of documentation relating to SCCM / Endpoint protection environment
• SCCM Infrastructure upgrades and version changes
• Application packaging, testing and targeted deployments (inclusive of reporting effectiveness of deployments) for multiple languages at Client.
• Use of third-party tools for distribution, packaging (1e, Packaging etc.)
• Implementation and support of 3rd party products integrating to the System Center suite.
• Creation and maintenance of an application catalogue.
• Support of global Laptop image for Client in conjunction with CTS
• Deployment of the Global image in conjunction with Client IT
• Managing Office and Windows Feature Updates annually
• Dashboard reporting of installed products by vendor, used for software compliance and licensing management (On-going Software Asset Management).
• SQL reporting services for customized outputs
• License Management / Metering and recovery of unused product installations
• Dashboard reporting of hardware installed globally, used to coordinate refresh cycle.
• Dashboard reporting of Active Users and Computers
• Distribution Point management
• Technical enhancements to setup and configuration of reports (existing and new).
• Functional enhancements with new configurations or patches resulting in changes to Systems Center processes.
• Update of any custom scripts to support changes in Systems Management or support of new software / patch rollouts.
• Reporting around the health of SCCM and automated remediation, whether native or additional enhancements
• Demonstration of process, technology tuning to increase coverage of environment

Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.

Preferred Qualifications/ Skills

• Good Communication skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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