Job Description

:We are seeking for a BSS Technical Lead to direct and coordinate all technical interfacing and additional support-related operations for our customers in EMEA. This engineer will have the complete understanding of Oracles solutions in BSS stack, to support the customer as the Technical Point of Contact and guide and mentor the Managed Service team.
Minimum 5+ years of experience on Oracle BRM. Experience in all technical aspects on BRM product implementation and customization with specific focus on Price plan, Pipeline rating, Discounting and various framework, and Experience in upgrade within different BRM versions.Career Level - IC3Responsibilities:

• Technical lead for the project or projects assigned.
• Act as Point and Main Escalation Contact for the customer technical issues and questions.
• Manage and actively help in every support-related request or concern raised by the customer.
• Develop and improve Service Delivery activities, processes, and best practices that guarantee customer satisfaction related to our support.
• Lead and mentor MS team assigned to his/her projects.
• Supervise and monitor general performance and infrastructure operation.

About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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