Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)



Career Level - IC3



We are strengthening our support offerings to ensure our customers are equipped for today and ready for the future with emerging technologies, cloud and more.


You are keen to work on a large spectrum of state-of-the-art technologies in a real time, high volume, mission critical environment. You are eager to experience the thrill and joy of getting customer accolades for skillfully managing critical situations, You have an appetite to hone your communication skills for CxO level customer interactions, You look forward to developing your skills in efficiently offering Day-2 services to SaaS customers ... you should be part of our enthusiastic and young team of specialists that have set the footprint globally. Ability for effective issue triaging, good handle on debugging skills, responsive attitude and temperament to handle pressure situations is a must. Technical expertise in more than one area (Oracle Database, PL/SQL, leading Application Servers, popular Web Technologies, Rest API) is essential. An experience on Banking Product Support or Development / work experience in Bank IT is highly preferable. A good flair of communication skills, especially for customer interactions and critical situation management, will be an added advantage. A good familiarity with Spring Framework, Spring Boot, Oracle JET & Microservices arch. based applications will be icing on the cake.




We are looking for talented professionals to join us at various levels. Please check out our requirement profiles and apply for a position that is most suitable for you.


Profile :


• Oracle PLSQL , Core JAVA / J2EE
• Application Servers - WebLogic / WebSphere
• Web technologies - Javascript, XML, HTML
• Basic knowledge of Performance Tuning and Oracle internals , interpreting AWR reports
• Exposure to ADF, BPEL, SOA, OID, OIM, OJET will be added advantage
• Working experience on Core banking, investment banking, Corporate banking will be preferred etc.