Job Description

Description and RequirementsCareerArc CodeCA-SD#LI-SD2"At BMC trust is not just a word - it\'s a way of life!"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC\'s infrastructure and showcase it to the customers - program is called BMC on BMC!BMC Software - The Multi Cloud Management CompanyAny modern business must do two things really well: serve its customers the best way possible, and introduce market-changing innovation. At BMC we help you run your business as you reinvent it, with open, scalable, modular multi-cloud management solutions that bridge the divide between legacy and new IT.92 of the Forbes Global 100 rely on BMC to accelerate their digital initiatives. With more than 35+ years of leadership in IT management solutions and over 10,000+ customers worldwide, BMC provides IT solutions that deliver speed, agility, and efficiency from mainframe to mobile to cloud and beyond.Primary Roles and Responsibilities:

• Manage regional and global data center operations, along with backup infrastructure and systems across hybrid cloud environments.
• Oversee shipments, inventory tracking, hardware installation, maintenance upgrades, routine break/fix tasks, and ensure compliance with data protection requirements.
• Audit and maintain consistent rack layouts, manage RMA hardware, collaborate with systems engineers for provisioning, and perform backup restore operations as needed.
• Supervise installations and ensure effective layout of tools and cabling according to industry practices, participate in disaster recovery exercises, and devise data protection strategies.
• Oversee capacity planning, conduct power audits, ensure proper power supply to equipment, manage equipment malfunctions, and perform preventative and corrective maintenance to avoid outages.
• Maintain service level standards by ensuring timely responses to stakeholder requests.
• Utilize knowledge and expertise to contribute to process improvement using Change and Incident Management Tools.
• Facilitate team knowledge assimilation, maintain process and procedure documentation, and respond to audits.
• Possess strong verbal and written communication skills for effective global team interaction.
• Work independently with minimal supervision, handle day-to-day activities with minimal instruction, and solve problems of diverse scope requiring thorough data evaluation.
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions, using skills and experience to identify and resolve a wide range of issues practically and creatively.
• Assess and communicate risks based on complexity, resource availability, and timeline constraints.
• Ability to work in cross-functional teams and influence outcomes, with experience in various technologies, platforms, and practices such as virtualization, containerization, data protection, cyber recovery, Windows, Linux, and/or Solaris platforms, Infrastructure as Code, and automation engineering.

Experience/ Qualifications:

• Strong knowledge of Dell EMC Avamar, Networker, Power Protect Data Manager and Data Domain and/or Dell EMC Integrated Data Protection Appliance.
• Data Domain, Dell EMC Avamar and/or Networker Certification is an added advantage
• AWS Public Cloud Backups - Vault Creation, Policy & Tags
• KNOWLEDGE: Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. This job is the fully qualified, career-oriented, journey-level position.

• JOB COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.
• SUPERVISION: Normally receives little instruction on day-to-day work, general instructions on new assignments.
• EXPERIENCE: Typically requires a minimum of 6-8 years of Data Protection experience.

Our commitment to you!BMC\'s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won\'t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!If after reading the above, You\'re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software