:Is in charge of providing a strong front line support to EcoStruxure platform in EPT (EcoStruxure Platform Technology) practice.Duties and responsibilitiesxc2xb7 Will be first point of contact for Issues & Requests related to IOT ecosystem.xc2xb7 Act as a Level 1 Support to provide first level of production support and ensure smooth running of automations within the defined Service Level Agreements.xc2xb7 Communicate effectively with users, collaborate with stakeholders and colleagues across locations.xc2xb7 Taking ownership of tickets and driving to quick + effective resolutions within defined Service Operation processes.xc2xb7 Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.xc2xb7 Liaise with other Support teams regarding problem analysis and resolution.xc2xb7 Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.xc2xb7 Accountable for configurations in Production environment done as part of L1 Support activities.xc2xb7 Monitoring application & bot services - Perform daily checks, apply recovery and troubleshooting procedures strictly.xc2xb7 As part of 24*7 support team, work in Rotational Shift (including night shifts).xc2xb7 Document the knowledge base and share with team members.xc2xb7 Learn new Tools/ Technologies as per business requirements.xc2xb7 Strong adherence towards process orientation.
Schedule: Full-time
Req: 009D6S
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.