Job Description

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we're proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World's Most Admired Companies.Learn more on and about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.TeamServiceNow DT Platform Technology Services team of talented and energetic individuals. The team works closely with application developers, product owners and PMO to maintain ServiceNow internal instances.What you get to do in this role:What we're looking for:

• Experience with J2EE application servers (Tomcat, WebLogic, WebSphere, etc.)
• Development experience in JavaScript or Java (client/server-side)
• Knowledge of relational databases (Oracle, MySQL, SQL Server)
• Familiarity with dynamic HTML components (AJAX, JavaScript, DOM, CSS, XML, HTML)
• Understanding of SQL performance, tuning, and Explain Plans for complex queries
• Experience with scripting languages (JavaScript, Python, Perl, Unix/Windows Shell)
• Ability to write/debug Object-Oriented code (Java preferred)
• Knowledge of Java JDKs and memory management, including heap dump analysis
• Great communication and presentation skills
• ServiceNow architecture experience is a plus
• Basic understanding of ITSM, ITIL, and CMDB is a plus
• Experience in web application platform performance management is a plus

QualificationsTo be successful in this role you have:

• 8 - 12 years performance engineering experience around PerfOps, Performance Modelling and Analysis in the enterprise applications space
• BS, Masters in computer science or equivalent.
• Ready to analyze, track, capture end-to-end performance coverage, identify bottlenecks and collaborate with the teams to address issues
• Implement and monitor perf scripts to assess reliability, performance, and quality of the product/service.
• Should have started his/her career as a developer and transformed self to take up on the performance engineering activities.
• Understanding of basic networking and system administration
• Experience in diagnosing performance degradation (e.g. explain plans, database tuning, identify poor-performing dependencies, legacy code and hidden exceptions)
• Database fundamentals and architecture (e.g. MySQL, Oracle, PostGreSQL)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Strong technical skills in web application/service performance and domain knowledge in cloud computing
• Good Experience with Performance Tools like Splunk/Neoload
• Unix/Linux experience
• Timely and accurate communication of alerts to the team
• Good working knowledge of web application component stack.
• Should play a key role in defining the perf strategies around the prevention of issues/ incidents through predictive and active analysis
• Perform proof of concepts of performance monitoring tools
• Should be good in documenting performance best practices and patterns and build relevant KBs
• Work with the SRE teams to determine points of failure in the ecosystem and advise how to architect for resiliency and low MTTR
• Unparalleled troubleshooting and problem-solving skills
• Strong verbal and written communication skills, organizational aptitude, and time management skills
• Agile, proactive working with ambiguous specifications and should be able to prioritize on the fly
• Ability to clearly articulate solutions to complex technical problems
• Should collaborate and coordinate with teams globally
• Note: Should be willing to work outside of normal business hours as needed.

Desired Skills

• Strong understanding of ITSM, ITIL, and/or CMDB
• Must have a strong understanding of ServiceNow instance and its Perf ops
• Expertise in debugging, tuning, and optimizing Enterprise Applications (Java preferred, other relevant technologies ok)
• Experience writing or debugging Object Oriented code
• Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML
• Web Services (SOAP, REST) Producing and consuming the APIs
• Data connectors (e.g. JDBC, ODBC)
• Knowledge on two way automated integrations across systems
• Understanding Simple Network Management Protocol (SNMP)

FD21Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .From Fortune. \xc2\xa9 2022 Fortune Media IP Limited All rights reserved. Used under license.Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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