:As a member of the Support organization, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. We are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, we will offer strategic technical support to assure the highest level of customer satisfaction. Initial focus is to create/apply automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. We are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Career Level - IC3Responsibilities:The Oracle Fusion Technical Consultant will be part of the Application technical team responsible for providing support, enhancement services using the technology stack of Oracle Fusion Applications.Roles and Responsibilities: * Candidates will be required to work closely with the Business and Functional consultants and should have the ability to coordinate, interact and work with different teams for the delivery of the solution.
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