Job Description

An Operations Manager in the travel industry is responsible for overseeing and coordinating the daily operations of a travel company or agency. Their role involves ensuring efficient service delivery, optimizing operational processes, and maintaining high customer satisfaction.

Key Responsibilities:

1. Operational Management: - Oversee the daily operations of the travel agency, including booking, customer service, and itinerary management. - Ensure all travel operations comply with company policies, industry regulations, and legal requirements. - Monitor and optimize workflows to enhance efficiency and productivity.

2. Team Leadership: - Lead and manage a team of travel consultants, agents, and support staff. - Provide training, mentorship, and performance evaluations to ensure staff competency and professional development. - Foster a positive and collaborative work environment.

3. Customer Service: - Ensure exceptional customer service standards are maintained. - Handle escalated customer inquiries, complaints, and feedback. - Develop strategies to improve customer satisfaction and loyalty.

4. Vendor and Supplier Management: - Build and maintain strong relationships with travel suppliers, vendors, and partners. - Negotiate contracts, rates, and terms with vendors to ensure competitive pricing and service quality. - Monitor vendor performance and address any issues that arise.

5. Financial Management: - Manage the operational budget, including expenses, revenue targets, and profitability. - Monitor financial performance and implement cost-saving measures. - Prepare financial reports and forecasts for senior management.

6. Process Improvement: - Identify opportunities for process improvements and implement changes to enhance operational efficiency. - Stay updated on industry trends, technology advancements, and best practices. - Develop and implement standard operating procedures (SOPs).

7. Compliance and Risk Management: - Ensure compliance with industry regulations, health and safety standards, and company policies. - Conduct regular audits and risk assessments to identify and mitigate potential risks. - Implement measures to ensure data security and confidentiality.

8. Technology and Systems Management: - Oversee the use of travel management systems, booking platforms, and other technological tools. - Coordinate with IT teams to address technical issues and system upgrades. - Evaluate and recommend new technologies to improve operations.####

Qualifications:- Bachelor's degree in Business Administration, Travel Management, Hospitality, or a related field.- Proven experience in operations management, preferably within the travel industry.- Strong leadership and team management skills.- Excellent communication, negotiation, and customer service abilities.- Proficiency in travel management software and systems.- Strong analytical and problem-solving skills.- Ability to work under pressure and handle multiple tasks simultaneously.####

Preferred Skills:- Knowledge of international travel regulations and visa requirements.- Experience with financial management and budgeting.- Familiarity with marketing and sales strategies within the travel industry.- Multilingual abilities are a plus.

Job Types: Full-time, Permanent

Pay: From ?50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• total work: 10 years (Preferred)
• Travel Industry: 10 years (Required)

Work Location: In person