Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Senior Operations Manager
Property and Asset Management
What this job involves
You will oversee the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:
Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems.
Responsible for coordination with site team and ensure timely completion of Major and other works at sites
Ensure look and feel at the sites.
Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points
Responsible for meeting financial targets for the account and support /find new avenues for increase in revenue
Responsible for closing all audit findings
Responsible for tracking and closure of open operational items
Responsible for Implement MAD program
Ensure implementation of IMS across sites.
Ensure implementation of uniform SOPs / Account Plan across sites.
Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites
Ensuring uniformity of training calendar across all sites and conducting of trainings from SMEs, Sites and HO
Ensure implementation of all JLL technological tools and ensure adherence at sites
Ensure timely submission of reports from the sites.
Attrition Management at sites
Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments.
Conduct routine and surprise audits of the sites to conform the adherence of SOPs
Ensure timely submission of MIS and related report to respective stakeholder.
Ensure timely response on mails, occupant concern resolution and minute of meeting circulation.
Support JLL emerging business by sharing the leads of works taken up at the sites
Demonstrate usage of training tool for self-development
Inculcate the culture of appreciation
Take part and drive JLL initiatives like D&I, CSR, Safety Week etc
Imbibe JLL culture and values
Support Account Director in people performance evaluation/assessment and succession planning
Any other task / responsibility assigned by the management time to time
Clients:
You will be working on Brookfield Portfolio , which is a Commercial Property, located at Gurgaon
Site dynamics:
Work Schedule: Site team: e.g.: Property Manager +2 Other details if any
Reporting:
You will be reporting to Key Account Director.
Sound like you? Here is what we're looking for:
Being Analytical and Meticulous
Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills
Qualifications
You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!