Job Description

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.Job Title: Senior Operations ExecutivePurpose of job:British Council main office, which it shares with the University of London in Paris, is centrally-located in Invalides and offers a full range of teaching, examinations and programmes activities. British Council teaching centre in Paris was opened in 1998, offering classes to young learners from ageExperience areas:

• Able to simultaneously manage tasks for multiple processes
• Ability to adapt quickly to different IT systems
• Be proficient with Microsoft office, especially excel and outlook
• Have good interpersonal and communication skills
• Motivated, self-starter who must be eager to learn and develop as the role expands

Knowledge of:Essential

• No minimum years of experience requireded
• Knowledge of back end operations
• Shall be independently handling floor Ability to plan well and prioritize work
• It will involve working unsocial hours (evenings and Saturdays) and during the school holidays. YLA will receive a specific schedule per centre.

Desirable

• A person who has independently worked as a subject matter expertise/ coaching guiding the team.
• A person who has worked in secured process/ environment in previous work profiles

Accountabilities, responsibilities and main duties:(including people management and finance)Accountabilities:Stakeholder Management/People-Resource Management

• Compiling and maintaining lists of on-call and key schedules and personnel.
• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
• Tasks and coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.
• Ensure daily transaction targets are met with high quality standards
• Follow up on enquiries where necessary.

Governance and Reporting

• Share the agreed reports/Dashboard on regular frequencies
• Practicing and ensuring compliance with all the BCMS\' policies and procedures.
• Understands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.
• Ensures compliance with corporate requirements when handling financial or customer data to support effective reporting and decision making

Information Security and other mandatory compliances:

• Read, understand and comply with the information security policies.
• Raise incident / blow whistle when observe any noncompliance to information security or Teaching centre compliance related policies.
• Ensure compliances to Organisational policies like code of conduct, IT policy etc.

Qualifications:Minimum/essential:

• Graduation or equivalent
• French CEF level C2, English B1

Desirable:

• Distinction in English (in Graduation)
• Microsoft Excel Certification

Further InformationPay Band - 5Contract Type - FTC till 31st Dec\'25We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

British Council