Job Description

Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.Were looking for passionate engineers who love Linux, who are intimately familiar with fundamentals of OS and able to automate the iterative task with optimized scripts. Were looking for highly motivated and talented engineers who are passionate about engineering velocity and automation. The complexity of our application traffic continues to increase as we scale out our microservices architecture to meet our subscriber demand. Our goal is to ensure that we successfully deliver high availability and application traffic across the cloud infrastructureResponsibilities

• Managing and Monitoring our production systems Serve as a primary point responsible for the overall health, performance, and capacity of our internet-facing systems
• Ability to perform root cause analysis on various service impacting events Well organized with the ability to multi-task and prioritize work
• Must be able to work on 24/7 shift Implement and support compliance with Freshworks compliance and information security processes
• Troubleshoot and resolve issues escalated by customers and Internal systems
• Review Application & Infra monitoring changes Work with other team leads to develop SOP documents.

Qualifications

• Strong understanding of DNS, DHCP, NTP, SMTP, TCP/IP, SSH, HTTPS, TLS, IPSec, concepts of VPN and other internet protocols Experience in Application and Database level Monitoring and Troubleshooting (like Apache, Tomcat, and MySQL)
• Experience in Monitoring tools like Nagios, New Relic, and Splunk Scripting experience is a must (Shell/Python/Perl/Ruby.. etc.
• At least 4+ years of Linux/Unix administrationStrong understanding of Networking Concepts Experience in Application and infrastructure Monitoring (Nagios, New Relic, Datadog, Splunk, Sumologic, etc)
• Experience with AWS or other cloud offerings Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming, and Database)

Additional InformationAll your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks