Job Description

:Role/ Job Title: Senior Network EngineerFunction/ Department: Information TechnologyJob Purpose:We are seeking a highly skilled and motivated Technical Support Engineers to join our dynamic team. The successful candidate will be responsible for providing Expert Technical Support, focusing on Data Centre Routing and Switching Technology Portfolio.This role encompasses Traditional Networks as well as Cisco ACI-based Fabrics, requiring understanding of SDN, SD-WAN, WAN Routing and Switching portfolio, along with excellent troubleshooting skills.Primary responsibilities:Support -

• Respond promptly to internal customer inquiries, troubleshoot, and resolve issues related to Data Center Networking and ACI technologies.
• Provide remote support and on-site assistance as required, ensuring timely issue resolution.
• Working in co-ordination with Business and internal team ensuring to get deep understanding of network and traffic flows.

Technical Expertise -

• Demonstrate a comprehensive understanding of Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics.
• Stay updated on the latest developments in technologies and incorporate them into troubleshooting and support activities.

Troubleshooting and Problem Resolution -

• Excellent knack to Diagnose and resolve complex network issues involving hardware, software, and protocols in the shortest period.
• Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols).
• Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution.
• Provide technical troubleshooting and guidance during maintenance windows.
• Ability to work on interoperability scenarios.

Maintenance Window Support -

• Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
• Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks.
• Ensure technical governance of the maintenance window to guarantee a successful outcome.
• Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
• Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions.
• Shorten the time to resolution during complex situations by using knowledge of the existing network and their operations.
• Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimising service interruptions.

Continuous Improvement -

• Proactively identify areas for improvement in network performance, reliability, and efficiency.
• Collaborate with internal teams to implement enhancements, updates, and optimisations based on identified improvement opportunities.
• Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities.

Configuration Best Practices Audit -

• Perform regular audits of network configurations against Design and Configuration recommendations.
• Ensure adherence to best practices and recommend adjustments to optimise network performance and security.
• Collaborate with network operators to implement recommended configuration enhancements.

Tool Proficiency -

• Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs.
• Familiarity with common tools including but not limited to NMS, Ticketing, Knowledge and Document Management etc.
• Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools.

Soft Skills -

• Self-Leaner and a love for troubleshooting and getting under the hood.
• Team player who leads by helping others and being available when the team needs them.
• Exhibit excellent verbal and written communication skills.
• Demonstrate the ability to stay calm and focused during outages and business escalations.

Documentation -

• Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities.
• Document automated solutions using scripts and playbooks for future reference.

Certifications -

• CCNP, CCIE Preferred
• ITIL Foundation Certification
• Automation and Programming Certifications

Educational Qualification (Fulltime):Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)Experience: 5 to 10 years\' experience in Network Engineering.

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