Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

External Job Title: Senior Member of Technical Staff - Tech Ops

Internal Job Title: Senior Member of Technical Staff - Tech Ops

Department: 6010 CIE Corp

Reports to: Manager

We are looking for a Senior Network Engineer to join our Production Network & Telecom Engineering team within the Cloud Infrastructure Engineering Team. CIE ensures the continuous availability of the technologies and systems that are the foundation of athenahealths services.

The Team:

You are an engineer with the expertise to install, troubleshoot, and monitor our production networks with prior experience working with WAN and data center networking technologies. While the focus of this role will be network operations, you can drive and delivery long term projects alongside day to day tasks. And finally, you have experience with traditional network infrastructure design paradigms but also are excited to learn about the next generation of automation and infrastructure as code!

Job Responsibilities:

• Install, configure, test, upgrade, and maintain network (LAN, WAN, WLAN) and security equipment in a multi-vendor environment (Juniper, Aruba, Palo Alto, Cumulus Linux, etc.) and configure and utilize a variety of network management tools
• Participate in 24x7 on-call rotation
• Work with third-party partners to provision site-to-site IPSEC VPNs
• Monitor the network ticket queue and update and escalate tickets in accordance to Service Level Agreement requirements
• Work directly with LECs and IXCs to provision and troubleshoot WAN connectivity
• Flexible to travel between Chennai / BLR / Pune during major incidents / implementations to support from on-site.

Typical Qualifications

• Technical Degree or University Degree and 7-10 years of professional experience
• Previous experience in a production environment with exposure additional environments and their corresponding troubleshooting methodologies. This includes: Networking equipment (Cisco, Juniper, etc..) and protocols (OSPF, BGP, VXLAN, etc...) / Web protocols and systems / Familiarity with the Linux command line and server environment
• Fundamental understanding of TCP/IP and associated routing and switching protocols
• Familiarity with 802.11 technologies (Aruba experience is preferred)
• Familiarity and experience with public and private cloud environments, Linux operating systems and Linux Networking Stack.
• Bonus: Operating knowledge of Ansible, Git, Python, EVPN/VXLAN

About athenahealth

Heres our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Whats unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don\'t take ourselves too seriously. But our work? Thats another story. athenahealth develops and implements products and services that support US healthcare: Its our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees or athenistas, as we call ourselves spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealths Corporate Social Responsibility (CSR) program, weve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Athena Health