Job Description

Senior Manager-Renewals & Persistency - (7-13 Years)-GurgaonLocation: Gurgaon-Work from OfficeSummary:The incumbent will be responsible for end to end management of Renewal Income and Persistency related processes with regards to forecasting, Projection, Automation and Digitization. Knowledge of Renewals/Persistency is a must.Your future employer:It is an Indian life insurance company headquartered at New Delhi, and the largest non-bank private-sector life insurer in India.Responsibilities:Work closely on reports automation and digitization agenda.Will be responsible for creation Renewal & Persistency forecasting, Projection of every month.Responsible for highlighting Early warning indicators which impacts the collection performanceAnalyse data to establish the problem RCA and report on efficacy of implemented solutions.Collaborate with IT for any enhancement/Updation.Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within departmentCollaborate with various stake holders like IT/BPMA to ensure timely delivery of and completion of various initiativesConsistent follow up on initiatives launched to ensure 100% desired outcomeWork with teams to drive collections through digital modes including auto pay collections.Evaluate existing processes and work on gaps through cross functional collaboration.Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.Coordinate with cross functional teams for various initiatives for timely tracking and closureRequirements :Must have a minimum of 7+ years of experience in customer retention department.Knowledge/Understanding of Renewals/Persistency is a mustShould be able to analyze huge data and identify the reasons for increase/drop using statistical techniquesExcellent in communication, document creation and presentationGood PR skills and able to get the work done from other depts.Growth mindset and self-motivatedWhat is in it for you?Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.Reach Us:If you think this is the right opportunity for you, feel free to apply or forward your application with your updated resume at Manisha.jha@crescendogroup.in for further discussions.Disclaimer:Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don\'t hear back from us in 1 week. Your patience is highly appreciated.Keywords: Crescendo Global, Crescendo, Jobs in India, Jobs in Data Analytics, Jobs in Gurgaon, Jobs in SQL, Jobs in Python, Jobs in Life Insurance, Jobs in Renewal, Jobs in PersistencyPython, R, SQL, Data Analytics,Persistency,Renewal,Life Insurance

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