Job Description

About _VOIS: _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About _VOIS India: In 2009, _VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Role purpose:- To perform a RAN Operations Management role within the UK Mobile Access Operations (MAO) team responsible for supporting the UK radio network and its end-to-end ecosystem. You will: Responsible for supporting the acceptance of sites, from build completion through to Operational Acceptance, ensuring the acceptance process and associated KPI\'s are adhered to, and reporting is accurate. Support the team to deliver high levels of RAN network availability and performance, tracking and resolving COOS, complex faults, repeat faults and network trends Support operational excellence and continuous improvement initiatives, solving problems through development of processes and tools. Core competencies, knowledge and experience : - Excellent understanding of Vodafone radio network, ecosystem and tools Experience in supporting an operational function, managing multiple priorities and deliverables Demonstratable experience working across multiple operational teams in the context of delivery or support. Key accountabilities and decision ownership Responsible for achieving, governing and reporting acceptance process KPI\'s. Ensuring that continuous improvement initiatives are delivered, and the benefit tracked. _VOIS Equal Opportunity Employer Commitment India: _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we\'ll be in touch!

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