Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Managed ServicesManagement Level Senior Manager & Summary A career in our Service Operations Strategy practice, within Operations Strategy services, will provide you with the opportunity to help organisations reimagine their operations through a strategic lens to turn complexity into a competitive advantage. Our focus is to help our clients create differentiating capabilities that drive competitive advantages by developing plans to navigate their challenges, seeing whats possible, and turning that into a reality. We assist in transforming operations from the way organisations engage their customers to executing strategic programmes to achieve enterprise wide operational excellence.Our team helps organisations improve their customer operations by harmonising the customer interface, customer engagement, service delivery, and back office operations. As part of the team, youll help develop strategies that increase operational efficiency and optimise our clients service operations.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborPwC India PLS practice is dedicated to delivering effective solutions to the complex business
challenges facing MNC and Indian pharmaceutical, life sciences and medical devices companies. We
have a deep pharmaceutical and life sciences experience to help clients address the major challenges
they face in R&D, supply chain and, sales and marketing. Our core areas of experience include
Assurance, Tax and Advisory Services. We also work with clients across a range of corporate
functions, including regulatory, compliance, IT, finance, human resources, revenue cycle, operations
and M&A strategy. We develop close working relationships with our clients to understand their
operating environment to ensure we deliver solutions to their specific needs
In helping our clients, we draw on the full knowledge and skills of PwC professionals. More than 5,000
Health industry professionals connect their thinking, experience and solutions to build public trust
and enhance value for clients and their stakeholders.
Our ability to quickly combine the right competencies, market knowledge, and industry insight-
customised for each client-sets us apart from other firms.Responsibilities: Roles & Responsibilities:\xef\x82\xb7 Our consultants work with clients leadership teams
and drive strategic and operational initiatives,
implement innovative solutions, measure results and
ensure performance meets desired targets.
\xef\x82\xb7 Job responsibilities include activities driven towards
producing results, working directly with client teams,
preparing work plans, facilitating client teams across
levels to ensure alignment and decisions, supporting
proposal and business development, and
participating in other firm building activities.
\xef\x82\xb7 Work as part of a team of solution
designers assisting clients solve their complex
business problems from strategy to execution.
\xef\x82\xb7 Play key role in all aspects of client engagement
including data gathering, hypothesis development,
analysing and synthesizing data to draw insights,
design solutions and drive implementation.
.Mandatory skill sets: \xef\x82\xb7 Essential Skills:1. The role requires front ending client engagement,
leading client cross-functional teams and
interaction with senior management stakeholdersPreferred skill sets: \xef\x82\xb7 Desirable Skills:1. Deep understanding of functional processes, KPIs,
drivers for performance2. Good understanding of the regulatory and
compliance requirements, including exposure to
managing cGMP compliance
3. Deep analytical and quantitative problem solving
capabilities
4. Strong communication (written and oral) skills
5. Ability to lead cross-functional teams
\xef\x82\xb7 Good to have:
1. Experience with digital technologies
and process automation
2. Prior consulting experienceYears of experience required: 6+ yrs

• From Consulting Firms/ Experience
• Experience in leading large transformational projects

and large teams

• Experience in managing projects end-to-end and

leading consulting teams.Education qualification:\xef\x82\xb7 MBA from a premier business school withexceptional academic track recordEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Client CounselingOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

PwC