Job Description

VOIS Introduction _VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. VOIS Centro Introduction About _VOIS India: In 2009, _VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Responsibility Manage workflow queues to achieve agreed KPIs. Manage Service delivery orders to achieve agreed KPIs and SLAs Ensure the delivery of customer products and services in accordance with the Technology Enterprise Services business plan. Handle MACs and RQs of customer products and services in accordance with the Technology Enterprise Services business plan. Handle escalations in accordance with the Technology Enterprise Services business plan Provisioning customer circuits to the various networks elements Vodafone use, ie Juniper, Huawei ,Extreme, Ciena etc Providing support to internal staff and field technicians Providing support to external customers either managed planned/unplanned Keeping up to date with products/services that will involve Technology Enterprise Services Participate in after-hours work based on customer/project needs Manage fault tickets to achieve agreed KPI\'s Skills Business or equivalent qualifications, profound technical and commercial knowledge At least four years operational experience Ability to succeed in a matrix environment Technical understanding of telecommunication networking environment, systems and products Working with different cultures and teams within and outside the business People skills are a must, especially a proven track record of managing across own resources, shared service centre resources and outsourced staff are key _VOIS Equal Opportunity Employer Commitment India: _VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion , Top 10 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 14 th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we\'ll be in touch!

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