Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities:

• Lead a team of supervisors/Managers and / learning partners across geos (Ind PHL PR & US) to execute Learning solutions teams initiatives and meet goals

• Handle end to end Internal trainings across the locations
• Define goals / KPIs aligned with the business goals and strategy and execute learning initiatives to meet these goals
• Serve as a learning & development consultant to BU Heads, partner with Engagement managers to understand their learning and development requirements, plan and implement learning solutions that address their needs
• Implement training plans in the engagements, drive performance and career management initiatives through individual development plans of employees
• Analyze organizational learning needs through assessment of competency gaps, performance metrics, employee surveys and voice of the customer
• Assist in building a learning & development curriculum based on the needs identified, aligned to the competency framework within the organization
• Drive adoption of various learning solutions including classroom, e learning and new age innovative technology driven learning methodologies
• Measure effectiveness and outcome of training solutions, justify ROI on training spends
• Define learning & development metrics and create dashboards for Capability Development and present them in management reviews with actions for improvement
• Develop content and design soft skills training modules focused on defined competencies and the audience requirements
• Facilitate and deliver trainings on diverse leadership and professional skills for mid to senior managers in the organization
• Ensure learning & development processes are aligned to the standard operating procedures achieve full compliance in internal and external audits
• Manage new hire, refresher trainings and compliance based behavioral training to new and existing operations employees.
• Coach, counsel, and monitor trainers based on their needs

• Training Need Identification and analysis
• Maintain a keen understanding of training trends, developments and best practices
• Robust communication & collaboration with the US counterparts and internal departments; Ops, HR, Quality.
• Responsible for ensuring audit guidelines adherence & readiness.
• Creates coaches/ mentors, and provide feedback to them on a regular basis
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility
To apply to an internal job, employees must meet the following criteria:

• Minimum 12 months in the current role
• Not on Active CAP at the time of applying for the IJP
• Employees designated currently on G-28 & G-27 can apply for this position
• Employees must notify their Current Manager before applying or before the interview for the IJP
• Last Common Review rating should be Meeting Expectations or Exceeding Expectations.

Required Qualifications:

• Undergraduate degree or equivalent experience
• Should be in a people manager role for at least 3 - 5 years
• Must Have competence
• RCM Domain knowledge
• Global Mindset
• Proven excellent control on English language (Write read & speak)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.#njp

UnitedHealth Group