Job Description

Ninjacart - Pioneer. Challenge Yourself. Create Better Lives.Ninjacart is a pioneer in agritech. We believe in fostering a culture of innovation. We develop professionals who pioneer new ideas, simplify customer experiences, and impact the lives of millions. Our employees take complete ownership and truly belong.Ninjacart is India's leading agri-platform, which leverages technology and data to organize the agri-commerce ecosystem. Over the last 8 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers\' plates. We empower farmers and other players in the ecosystem in ways never done before.Ninjacart aims to be the digital network for global agri-commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with tech-first solutions.Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to Linkedin.We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to senior leaders. There are ample opportunities and challenges to be solved at scale and in real-time.Read More:
How Ninjacart has evolved in the last 8 years: https://www.youtube.com/watch?v=J9Kts-O7tv4
Ninjacart Blog :https://www.ninjacart.in/blog/
Nandan Nilekani on Ninjacart : https://www.linkedin.com/posts/ninja-cart_tech-pioneersatwork-ninjacart-activity-70 27281166617505792-pciW
Building a great workplace - Ninjacart's top priority: https://www.ninjacart.in/blog/building-a-great-workplace-ninjacarts-top-priority/
Ninjacart Culture CODE: https://www.linkedin.com/posts/ninja-cart_ninja-code-our-values-activity-707682140254838 7840-KuL1
Location: Bangalore, KAAbout the Team:
The S&D Grocery vertical at Ninjacart is focused on building the business of Kirana E-commerce where we source from a plethora of brands and deliver to retailers ensuring meeting the right value proposition like On time deliveries, competitive market prices and a wide and relevant assortment. While this value proposition is solid and proven in terms of being customer-centric, the ability to create solutions that are implementable, viable and feasible towards a profitable ecosystem is a brilliant and alluring challenge. We identify the right to win in each category, marrying the nuances of the categories to the needs of the customer. Structurally, this is a 0 to 1 team, with focus on quick experimentation and playbook building on fulfilling the customer needs with respect to Grocery along with a strong ethos of profitability.Responsibilities:
Own the Customer Metrics - Customer Segmentation, Cohort wise approach, Customer returns, Customer Penetration, Customer Growth, Customer Retention, Customer complaints, Customer Margins
Develop and Manage relevance to customer shopping experience using Categories and their SKU assortments as per Regional/City level requirements
Analyze data or insights to determine industry and customer trends
Devise long-term development strategies for customer Life cycle management - From onboarding to retention to loyalty
Develop exit strategies for customers who are displaying notoriety
Work closely with Category, sales and Operations teams to improve quality of customer experience
Liaise with marketing teams to determine competitive pricing and promotional activities of a product category
Own the Discounts section of the PnL and build discount budget utilization models for improving conversions per unit spend
Own the customer app related product builds. Will work closely with Category and product teams to evolve the customer app experience
Own and develop all the constructs (in-app and off-app) with respect to customer growth, development and retention
Planning and Executing Campaigns, Offers and customer engagement events to drive overall business objectives
Work closely with Category & Sales Team to ensure overall business metrics are achievedA Ninja is resilient, smart, and ambitious. Sounds like you? Here's what you will need to have to join the Ninja ClanTier1/Tier2 MBA
Relevant Work Experience of at least 2-4 Years as a Trade Marketing Manager/Retail Marketing Manager/FMCG ASM with demonstrated acumen in a specific category based sales/ distribution (results)
Sound Understanding of the customer segment, their behavior, products in the category, Category Pricing, B2B Sales, Vendor Management
Drive and proactiveness to dive into numbers to identify, analyze and solve business problems
Additional Information
At Ninjacart, we are creating a workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

NinjaCart