Job Description

(Enlist external agencies/authorities that you are required to deal with while discharging your duty) Government/ regulatory authorities/ statutory/ law enforcement agencies vendors/ agencies Retailers Minimum Experience 12+years of total experience with at least 4 years in a similar position Special Skills/Attributes (Required for performing the job effectively) Sound understanding of soft services operations in malls. Knowledge of statutory legislation. Understanding of assets, space management & audits. Excellent communication and leadership. Well versed with MS Office suite. Overall purpose/Objective Of the job Overall purpose of this position to execute and run the activities related to housekeeping, pest control, facade cleaning, and horticulture. Also, actively understand and help resolve all customer, retailers, management concerns related to Soft Services. Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) Managing cleaning services, focusing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards. Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members. Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams. Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift. Establishing and implementing operational standards and procedures for the departments supervised. Maintaining required records of budget and other information. Maintain inventory stock to ensure that supplies and equipment are available in adequate amounts. Order new equipment, supplies, or furnishings as and when required. Performing tasks, such as estimating costs and preparing / managing budgets. Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when. Managing landscaping and gardening. Managing vendor personnel for assigned units (vendor contracts, compliance, attendance etc). Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised. Ensuring that employees growth by engaging them in periodic training and skill enhancement are conducted. Supporting employee relations issues & statutory compliances. Developing/reviewing/improving SOPs /processes/programs. Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats. Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner ensure compliance.

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