Job Description

• R020316
• Gurugram, Haryana, India
• IT Operations
• Regular


Location Details: India, Gurugram



At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.


This is a hybrid position. You'll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.


Join our Team



We are currently hiring a dynamic and skilled Senior Manager to head our Salesforce System Administration team. Your main focus will be on leading all aspects of the Salesforce platform, guaranteeing its functionality, and spearheading its strategic utilization throughout the organization. The perfect candidate will possess a strong technical understanding of Salesforce administration, outstanding leadership abilities, and a strategic approach to optimise our Salesforce instance and achieve our business objectives!


What you'll get to do...


• Manage a team of Salesforce Administrators, providing mentorship, guidance, and leadership to ensure efficient system performance and user support
• Oversee day-to-day administration, including but not limited to user management, profiles, roles, permissions, workflows, processes, and customisation
• Develop and maintain documentation related to system configuration, processes, and integration points
• Collaborate with team members from various departments to gain a comprehensive understanding of business requirements and effectively translate them into technical specifications within Salesforce
• Lead initiatives to enhance system functionality and optimize processes to improve efficiency and user experience
• Stay updated with Salesforce releases and features, evaluating their potential impact on the organization and implementing relevant updates
• Experience with Amazon Connect, or familiarity with integrations using other third-party systems is a plus
• Ensure data integrity, accuracy, and security within Salesforce through effective data governance practices and compliance with regulatory requirements
• Apply effective data management techniques, which involve monitoring, cleansing, and enhancing data quality
• Develop and deliver training programs for Salesforce users, ensuring they become proficient in efficiently using Salesforce capabilities
• Provide support for complex issues and system errors that require additional attention, working closely with technical teams and Salesforce support when vital
• Partner with senior management to develop a Salesforce roadmap aligned with organizational goals and objectives
• Communicate Salesforce strategy, initiatives, and accomplishments to team members, encouraging positive relationships throughout the organisation


Your experience should include...


• 10+ years of experience in Salesforce administration, with at least 3 years in a leadership or managerial role leading all aspects of a team of administrators
• Proven track record of successful Salesforce implementations and enhancements in a complex organizational environment
• Detailed knowledge of effective Salesforce approaches and techniques, encompassing configuration, customization, and integration
• Strong interpersonal skills with the ability to effectively convey technical information to individuals with non-technical backgrounds
• Should have prior experience in driving the system roadmap like upgrades and new rollout. Any experience with integrating or having integrated contact center software would be beneficial
• Skilled professional with the ability to prioritize initiatives based on business needs and successfully drive projects to completion


You might also have...


• Bachelor's degree or equivalent experience in Computer Science, Information Technology, Business Administration, or a related field
• Salesforce.com Administrator (ADM201 and ADM211) certification required
• Additional certifications such as Advanced Administrator (ADM301) or Sales/Service Cloud Consultant preferred


We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.




We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.


About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.



At GoDaddy, we know diverse teams build better products--period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day--focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.


•GoDaddy is proud to be an equal opportunity employer .• •GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.• •Refer to our full• •EEO policy.•



Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.


GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.