Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Are you the one we are looking for!
Inviting applications for the role of Senior Manager, Requisition Management xe2x80x93 Source to PayIn this role, you will be responsible for maintaining and updating content in Fusion for category cards, catalogs, preferred vendors, Smart forms, to ensure accurate content that is easily accessible to all our business partners.Responsibilities

• Collaborate with multiple teams as a leader of quantitative analysis and where you develop solutions that utilize the highest standards of analytical rigor and data integrity.
• Analyze and solve business problems at their root. Perform analysis on weekly and monthly spend data, process inflow, requisition, and purchase order-related queries to identify root causes and work towards reducing the defect rate.
• Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g., RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams.
• Run compliance checks on all free text PR (Purchase Requisition) incoming via Fusion; create POs post successful compliance checks
• Create and maintain Buying Channels. Route PRs via approved Buying Channels (catalogs or Smart-forms) and preferred vendors
• Handle inquiries from internal customers as well as from external vendors and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met
• Manage vendor relationships and building effective supply chain partnerships.
• Perform QC/Auditing on the different Buying channels (BPA/CPA).
• Supervise generic email box for incoming queries as well as resolving them as per the agreed SLAs.
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes.
• Follow-up with requesters/co-functional teams to provide quick resolutions.
• Follow-up with suppliers/vendors whenever required.
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
• Transfer/raise/coordinate inquiries to appropriate teams for resolution
• Find opportunities to improve or to streamline the process. Suggest and implement RPA solutions to improve RM/ PSD operations.
• Proactively take action and identify Continuous Improvement opportunities.
• Lead and manage multi-country, multi time zone procurement support desk and ensure that all the KMxe2x80x99s / SLAxe2x80x99s are met.
• Deep Understanding of service desk operation.
• Monitor employee performance and build a route map for individual career success. Hire and retain talent by closely working with HR and management.
• Build a high-performance team.
• Interact with higher management from the client's end, hence would require excellent problem solving, decision-making skills.

Qualifications we seek in you!
Minimum qualifications

• Relevant knowledge of Request to Pay process including knowledge on Process Order Processing, Buying Channel Creation and Maintenance and support desk.
• Good analysis skills, comfortable with Excel, Tableau, Fusion Insights (Fusion Insights can be trained)
• Process knowledge Requisition Management and Procurement Support Desk (e.g., capable of updating standard operating procedures)
• Comfortable working with high-level instruction and can drive forward own tasks/work/projects/delegated responsibilities
• Good relationship skills and can work with countries, Global Category Managers (GCMxe2x80x99s), Network resources, and suppliers to drive require outcomes
• Good Stakeholder Relationship Management focus (both Internal / External). Strong interpersonal skills xe2x80x94 including written and oral communication skills
• Excellent Microsoft Office skills, including working knowledge of Excel
• Problem-solving ability and passion for big data
• Good communication and data presentation skills

Preferred qualifications

• Working experience on Oracle Fusion or Ariba
• Exposure to Catalogue Admin activities & P2P cycle

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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