Job Description

Position Senior Manager - Renewals Incumbent Department CRT Function Renewals Reporting to AVP- Renewals Band 4A Location Gurgaon - 90C Team size (D/I) 1 JOB SUMMARY: The incumbent will be responsible for driving surrender, FLC and ECS retention related agenda and new initiatives by close coordination with distribution, call center and branch ops teams. Knowledge of Surrender Retention, Renewals/Persistency is a must. Key Actionable

• Will be responsible for surrender and FLC retention by close coordination with branch ops, distribution and call center teams.
• Tight monitoring of daily surrender, FLC inflow at branches, call center/ website and track key metrics.
• Regular meetings and visits to distribution and branch ops team and drive retention
• Driving Autopay/ ECS winback to improve the flow as well as stock registration
• Responsible for highlighting early warning indicators which impacts the surrender and FLC inflow/ outflow
• Analyze data to establish the problem RCA and report on efficacy of implemented solutions.
• Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, AI/ Analytics and within department
• Collaborate with various stake holders like IT/ MIS to ensure timely delivery of and completion of various initiatives
• Consistent follow up on initiatives launched to ensure 100% desired outcome
• Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.

Measures of Success

• Improvement in surrender, FLC and ECS retention rates
• Reduction in Surrender to AUM ratio
• Improvement in autopay registration in both flow and stock

Key Goal (Business)

• 100% surrender payout target achievement
• Autopay registration rates improvement
• Efficiency tracking
• Cross functional Coordination

Key competencies/skills required

• Must have a minimum of 9-10 years of experience in persistency, renewal collections, surrender retention functions/ processes.
• Knowledge/ Understanding of Surrender, Autpay, Renewals & Persistency is a must

• Excellent in communication, document creation and presentation
• Good PR skills and able to get the work done from other depts.

• Growth mindset and self-motivated

Position Senior Manager - Renewals Incumbent Department CRT Function Renewals Reporting to AVP- Renewals Band 4A Location Gurgaon - 90C Team size (D/I) 1 JOB SUMMARY: The incumbent will be responsible for driving surrender, FLC and ECS retention related agenda and new initiatives by close coordination with distribution, call center and branch ops teams. Knowledge of Surrender Retention, Renewals/Persistency is a must. Key Actionable

• Will be responsible for surrender and FLC retention by close coordination with branch ops, distribution and call center teams.
• Tight monitoring of daily surrender, FLC inflow at branches, call center/ website and track key metrics.
• Regular meetings and visits to distribution and branch ops team and drive retention
• Driving Autopay/ ECS winback to improve the flow as well as stock registration
• Responsible for highlighting early warning indicators which impacts the surrender and FLC inflow/ outflow
• Analyze data to establish the problem RCA and report on efficacy of implemented solutions.
• Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, AI/ Analytics and within department
• Collaborate with various stake holders like IT/ MIS to ensure timely delivery of and completion of various initiatives
• Consistent follow up on initiatives launched to ensure 100% desired outcome
• Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.

Measures of Success

• Improvement in surrender, FLC and ECS retention rates
• Reduction in Surrender to AUM ratio
• Improvement in autopay registration in both flow and stock

Key Goal (Business)

• 100% surrender payout target achievement
• Autopay registration rates improvement
• Efficiency tracking
• Cross functional Coordination

Key competencies/skills required

• Must have a minimum of 9-10 years of experience in persistency, renewal collections, surrender retention functions/ processes.
• Knowledge/ Understanding of Surrender, Autpay, Renewals & Persistency is a must

• Excellent in communication, document creation and presentation
• Good PR skills and able to get the work done from other depts.

• Growth mindset and self-motivated

Max Life Insurance