Job Description

Position

Sr. Manager

Incumbent

Department

CRT

Function

Renewals

Reporting to

Vice President - Renewals

Band

4

Location

Gurgaon - 90A

Team size (D/I)

1-2 employees

JOB SUMMARY:

The incumbent will be responsible for end to end management of Renewal Income and Persistency related processes with regards to forecasting, Projection, Automation and Digitization. Knowledge of Renewals/Persistency is a must.

Key Actionable

• Will be responsible for creation Renewal & Persistency forecasting, Projection of every month
• Work closely on reports automation and digitization agenda
• Responsible for highlighting Early warning indicators which impacts the collection performance
• Analyze data to establish the problem RCA and report on efficacy of implemented solutions.
• Collaborate with IT for any enhancement/Updation.
• Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within department
• Collaborate with various stake holders like IT/BPMA to ensure timely delivery of and completion of various initiatives
• Consistent follow up on initiatives launched to ensure 100% desired outcome
• Work with teams to drive collections through digital modes including auto pay collections.
• Evaluate existing processes and work on gaps through cross functional collaboration.
• Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.
• Coordinate with cross functional teams for various initiatives for timely tracking and closure

Measures of Success

• Persistency target
• Renewal Income
• On Schedule delivery all requirements
• Contribution in implementing various initiatives and their output tracking.

Key Goal (Business)

• Persistency tracking
• Renewal Income Collection
• Efficiency tracking
• Cross functional Coordination

Key competencies/skills required

• Must have a minimum of 9-10 years of experience in customer retention department.
• Knowledge/Understanding of Renewals/Persistency is a must
• Should be able to analyze huge data and identify the reasons for increase/drop using statistical techniques

• Excellent in communication, document creation and presentation
• Good PR skills and able to get the work done from other depts.
• Growth mindset and self-motivated

Position

Sr. Manager

Incumbent

Department

CRT

Function

Renewals

Reporting to

Vice President - Renewals

Band

4

Location

Gurgaon - 90A

Team size (D/I)

1-2 employees

JOB SUMMARY:

The incumbent will be responsible for end to end management of Renewal Income and Persistency related processes with regards to forecasting, Projection, Automation and Digitization. Knowledge of Renewals/Persistency is a must.

Key Actionable

• Will be responsible for creation Renewal & Persistency forecasting, Projection of every month
• Work closely on reports automation and digitization agenda
• Responsible for highlighting Early warning indicators which impacts the collection performance
• Analyze data to establish the problem RCA and report on efficacy of implemented solutions.
• Collaborate with IT for any enhancement/Updation.
• Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within department
• Collaborate with various stake holders like IT/BPMA to ensure timely delivery of and completion of various initiatives
• Consistent follow up on initiatives launched to ensure 100% desired outcome
• Work with teams to drive collections through digital modes including auto pay collections.
• Evaluate existing processes and work on gaps through cross functional collaboration.
• Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.
• Coordinate with cross functional teams for various initiatives for timely tracking and closure

Measures of Success

• Persistency target
• Renewal Income
• On Schedule delivery all requirements
• Contribution in implementing various initiatives and their output tracking.

Key Goal (Business)

• Persistency tracking
• Renewal Income Collection
• Efficiency tracking
• Cross functional Coordination

Key competencies/skills required

• Must have a minimum of 9-10 years of experience in customer retention department.
• Knowledge/Understanding of Renewals/Persistency is a must
• Should be able to analyze huge data and identify the reasons for increase/drop using statistical techniques

• Excellent in communication, document creation and presentation
• Good PR skills and able to get the work done from other depts.
• Growth mindset and self-motivated

Max Life Insurance