Job Description

Summary This role ensures that Technology products deployed globally and locally are operated effectively and in compliance to regulations throughout their lifecycle enabling quality services to be delivered to stakeholders as per agreed service descriptions

• Defines the operations strategy together with the product teams of the respective areas and in close collaboration with other Technology functions
• Acts as the global operational service lead for all solutions within the Quality Solutions area
• The role will be joining Supply Chain, Manufacturing & Quality team and plays a critical role for the success of our future Digital Quality Strategy

Summary:

• This role ensures that Technology products deployed globally and locally are operated effectively and in compliance to regulations throughout their lifecycle enabling quality services to be delivered to stakeholders as per agreed service descriptions
• Defines the operations strategy together with the product teams of the respective areas and in close collaboration with other Technology functions
• Acts as the global operational service lead for all solutions within the Quality Solutions area
• The role will be joining Supply Chain, Manufacturing & Quality team and plays a critical role for the success of our future Digital Quality Strategy

Major Accountabilities:

• Collaborate with Directors and Associate Directors within the function to proactively shape the portfolio and technology roadmap (3-5y horizon), especially taking care of system live cycle requirements
• Ensure SLAs are met for all Technology Services, collect customer feedback, and identify optimization areas; identify and manage risks related to Technology Services.
• Execute and implement good operational governance models with all relevant stakeholders in collaboration with the product delivery projects
• Implement and lead external operations teams and contribute to the contract definition and selection process of external operations service providers
• Ensure investments are leveraged by following the governance model leveraging existing solutions
• Accountable for Technology operations across SMQS including manufacturing sites with the help of external service providers
• Initiate product update, replacement, and retirement projects based on product lifecycle schedules determined during product operations
• Effective at critical incident management, drive process improvements towards increased production efficiencies
• Integrate services horizontally across organizational units, and manage operations of interfaces between systems and products by collaborating with other Technology functions
• System operations budget accountability to the business. Help business to understand their choices to manage technology costs
• Close partnership with Suppliers/Vendors, managing KPIs, identifying and continuously working on improvement areas for Operations stability
• Fully accountable for determining the operational objectives and medium-term planning according to the long-term plans established by the Technology Strategy
• Contributes to and interprets business and Technology strategy to shape strategy and future direction for the Sandoz Operations
• Develop knowledge above silos across business functions and ensure business accountabilities are executed
• Provide input on demand requirements for the creation and maintenance of overall Technology strategy

Key Performance Indicators:

• Successful operations of standardized solutions within the respective area for Sandoz Operations that are well aligned to the business strategy and global Technology Strategy
• KPls which are relevant for customer satisfaction are clearly defined, constantly measured, and met
• Meeting yearly budget target for Technology operations

Ideal Background:Education: Bachelors degree in computer or IT related field or technical discipline, MBA optionalLanguages:

• English

Experience and Skills:8 years experience working in an IT environment
5 years experience working on Quality Solutions and integration with other systems
3 years experience in managing teams and external vendors * Excellent experience and proven track record in organizing and running IT operations for Quality applications

• Excellent experience in working on leading internal and external operations teams and manage external vendors
• Understanding of pharmaceutical industry. Preferred business process know-how in the domain of Quality and laboratory systems
• Solid understanding of GxP, ITIL and CSV regulations
• ServiceNow experience
• Good experience of Analytics Tools, for example Power BI, Qlik Sense

Why Sandoz?Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!The future is ours to shape!Commitment to Diversity & Inclusion:We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)#SandozSkills Desired Budget Management, Business Acumen, Performance Management, Planning, Risk Management, Service Delivery Management, Stakeholder Management, Waterfall Project Management

Novartis